Yura Gabriyelyan

Deeply disappointing experience with Eastside Subaru that raises serious concerns about their sales practices. Classic bait-and-switch with misrepresentation of features, conflicting written statements, and raises serious concerns about their sales practices. Classic bait-and-switch with misrepresentation of features, conflicting written statements, and changing terms after agreement. We have filed formal complaints with the relevant consumer protection agencies and are pursuing this further. Given the repeated inconsistencies and failure to honor written commitments, I would strongly caution others to avoid this dealership. On April 18, 2026, I purchased a new 2026 Subaru Forester (paid in cash) as a gift for my mother. During the sales process, we were explicitly told the vehicle included an audible proximity alert when reversing, a key feature in our decision. After taking the car home, we discovered the feature didn’t work. When we followed up, the dealership confirmed multiple times (including in writing via text) that the car did have the feature and would “beep” when getting too close while backing up. When we returned to have it demonstrated, they reversed course and told us the feature was not included. At that point, they offered to exchange the vehicle for one that had the feature for an additional $1,200. We agreed, and those terms were confirmed in writing. After spending more time at the dealership, we were told to come back the next day to finalize. When we returned, the terms changed again, this time requiring $3,300 instead, and the prior written agreement was not honored. When I raised the inconsistency, the General Sales Manager deflected responsibility, first suggesting it was our misunderstanding, then blaming a subordinate employee and even referencing possible disciplinary action, rather than addressing the issue or honoring what had been agreed. The situation became unnecessarily escalated and uncomfortable for both my mother and me. We ultimately returned the vehicle for a refund, but the experience was a complete waste of time and undermined what was meant to be a meaningful purchase. More

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Eastside Subaru has been amazing, the sales and financing team were great and really worked with us on the purchasing of both of our new vehicles. team were great and really worked with us on the purchasing of both of our new vehicles. More

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very easy to work with. very professional staff providing good and honest response to my questions very professional staff providing good and honest response to my questions More

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Fabulous service. John was our salesperson and he was wonderful. Yuri was fabulous as well. We did not feel pressured to buy at all! Highly recommend them! John was our salesperson and he was wonderful. Yuri was fabulous as well. We did not feel pressured to buy at all! Highly recommend them! More

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Eastside Subaru was very prompt to receive us customer with professionalism and courtesy. Tan Tran was very details and informational on cars and services! with professionalism and courtesy. Tan Tran was very details and informational on cars and services! More

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Eastside Subaru was easy to deal with, knew their product and didn't try to push me into anything I didn't want. It was a truly pleasurable car buying experience. and didn't try to push me into anything I didn't want. It was a truly pleasurable car buying experience. More

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Just a little warning before coming here. .. Make sure you have cameras in your car I've had stuff go "missing" out of my car and when called to ask who was working on my car the manager said .. Make sure you have cameras in your car I've had stuff go "missing" out of my car and when called to ask who was working on my car the manager said that they didn't have anything. I am genuinely appalled!! More

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