Yve Cosgrove | Page 10

We purchased a new highlander and our iPhone did not work when plugged in. After switching the cord it still did not work, only to find out both cords were defective. Got a new Cord and we are happy. Thank y when plugged in. After switching the cord it still did not work, only to find out both cords were defective. Got a new Cord and we are happy. Thank you to the great people in the service department More

by Feinuklein Verified Customer Verified Customer

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I waited in my car 20 minutes before someone came out to get me. I was 15 minutes early for my appointment and the lady that came out to service me was five minutes late getting to me. get me. I was 15 minutes early for my appointment and the lady that came out to service me was five minutes late getting to me. More

by DEBBY609 Verified Customer Verified Customer

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Wait under the portico to drop off was 35 minutes. Waiting inside dealership for work to be done was 40. Either way, there’s a wait. Also, staff loudly talked about how short staffed they were, and on Waiting inside dealership for work to be done was 40. Either way, there’s a wait. Also, staff loudly talked about how short staffed they were, and one of the service guys inside at the desk loudly scolded another employee and yelled ‘if you don’t want to work, go home!’ And then the employee appeared to be escorted out. Appears the staff is stressed. More

by Radiance75 Verified Customer Verified Customer

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Excellent customer service. The staff are very helpful and polite. Steve Was excellent. He took me through the process easily The staff are very helpful and polite. Steve Was excellent. He took me through the process easily More

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Always perfect customer service nice people I bought a Toyota here and shipped to my home in Sweden and the service is just as good there Toyota here and shipped to my home in Sweden and the service is just as good there More

by js10 Verified Customer Verified Customer

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Did what I asked and no high pressure sales talk she was very polite and efficient very polite and efficient More

by DELDAL66 Verified Customer Verified Customer

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Very customer service focused. Service contact representative, Yve, was very nice..Kept me updated with service. Rated 4 stars vs 5 only because wait time seemed long (1.5 hrs) Service contact representative, Yve, was very nice..Kept me updated with service. Rated 4 stars vs 5 only because wait time seemed long (1.5 hrs) for just a tire rotation, multipoint inspection and complimentary car wash. More

by GCOOK2 Verified Customer Verified Customer

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Last appointment was terrible she mix my car with another car information and I told her to do a car wash and car wash was not done they took more the 4 hours only for oil change car information and I told her to do a car wash and car wash was not done they took more the 4 hours only for oil change More

by CUBAPERU1974 Verified Customer Verified Customer

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great staff but typical price gouging dealership. felt sorry for the gorgeous associate that was helping me. felt sorry for the gorgeous associate that was helping me. More

by St. Javelin of Panzerfaust Verified Customer Verified Customer

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I appreciate that everything was. Checked out thoroughly for me. Still haven’t got the automatic lights coming on though. Checked out thoroughly for me. Still haven’t got the automatic lights coming on though. More

by JAN.DREW Verified Customer Verified Customer

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