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Yvonne Russell
1,868 Reviews
1,868 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1868 Reviews of Yvonne Russell
February 06, 2025
We had an appointment, and dropped the car off with the attendant and told him who we were and that we would wait for service. After an hour of waiting, we had to ask about our car. They did not know who attendant and told him who we were and that we would wait for service. After an hour of waiting, we had to ask about our car. They did not know who we were and had not even taken our car back. Ten additional minutes passed before Yvonne came over to us. It was an hour and forty five minute for an oil change… This was our first experience at Jackson service center and we were not impressed and we quite disappointed. More
by update2
Verified CustomerFebruary 04, 2025
Yes my service was excellent and outstanding. It is always a pleasure to come home. To Jackson Acura to get my service done. I will truly say on a scale “ 1 to 10. I rate the facility and the cu It is always a pleasure to come home. To Jackson Acura to get my service done. I will truly say on a scale “ 1 to 10. I rate the facility and the customer service a “100”. The service is always exceptionally high and I give Jackson Acura High praise because they truly care about their customers from Rodney Jones, Reggie Hammond, Paul Silverman, Yvonne Russell, Joey Andrews, Michael Cunningham, and Harvey Jackson and the rest of the staff their @ Jackson Acura for their loyalty and dedication that I have experienced on a constant basis. Hands down the best facility. Thanks once again for your continued support. The best Acura dealership hands down and I am living proof throughout my experience since being part of the Acura Family since around about 2009. More
by JACKSON.TIMOTHY24
Other Employees Tagged: Paul Silverman, Rodney Jones, Nick Covino, Michael Cunningham, Joey Andrews, Reggie Hammond, Harvey Jackson
January 30, 2025
Great service and good staff. They really value customer time and listen to your feedback. They really value customer time and listen to your feedback. More
by Kunal
Other Employees Tagged: Rodney Jones, Nick Covino, Cody Johnson , Cameron Hilden
January 25, 2025
Haven't been pleased with the service department on several occasions. First our back camera doesn't always worked. They couldn't find the problem and asked us to bring it back while it was malfunctio several occasions. First our back camera doesn't always worked. They couldn't find the problem and asked us to bring it back while it was malfunctioning. We did and they didn't have time to look at it. Also had a simple latch issue that was simple enough they said they would have a junior mechanic look at it to same money. After waiting an hour past the scheduled service time they gave a $5 discount. I wrote about this in a prior review and the dealership replied, something to the effect, "we try hard to please our customers". It was insulting. The car was broken into via jimming the lock and the alarm never went off. I asked the dealer and they didn't know why. I followed up still didn't know why. The third time they said the alarm only goes off if the glass is broken. Very odd and I feel like they were humoring me at that point. What is the point of an alarm system if it doesn't work? More
by andrewvodopia
Other Employees Tagged: Rodney Jones, Nick Covino, Cody Johnson , Cameron Hilden
January 24, 2025
They made sure I was comfortable and the service was relatively quick and fast. I can appreciate that relatively quick and fast. I can appreciate that More
by Ronald
Other Employees Tagged: Rodney Jones, Nick Covino, Cody Johnson , Cameron Hilden
January 24, 2025
Yvonne is a true professional and has taken great care with both of our Acura's in the recent weeks. From specific service intervals to warranty work, she is a asset to Jackson Acura, the only Acura deale with both of our Acura's in the recent weeks. From specific service intervals to warranty work, she is a asset to Jackson Acura, the only Acura dealer in Metro ATL to purchase and service your vehicle. More
by jamesspencer21
January 23, 2025
Jackson Acura consistently provides professional excellent service and proactive care for my vehicle. Highly recommended excellent service and proactive care for my vehicle. Highly recommended More
by mar113
Other Employees Tagged: Rodney Jones, Nick Covino, Cody Johnson , Cameron Hilden
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