Very pleasant and clean atmosphere.
Salesperson Amanda Shafer was wonderful to work with. Love my new car.
Salesperson Amanda Shafer was wonderful to work with. Love my new car.
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by hksgam8
Verified Customer
Verified Customer
Other Employees Tagged:
Amanda Shafer, ANTHONY SINGH
Feb 27, 2025 -
Sullivan Buick GMC responded
Thank you for your kind words! We are thrilled to hear that you had a pleasant experience at Sullivan Buick GMC [Ocala, FL] and that Amanda Shafer was able to assist you wonderfully. We're also glad to know you love your new car! We look forward to seeing you again soon!
Sincerely,
Zachary Ellis
Sales Manager
The sales and parts department went out of the way to try
and find what I was looking for and explain my options.
Rich bowker was extremely helpful and tracking down the truck I wanted and making it availab
and find what I was looking for and explain my options.
Rich bowker was extremely helpful and tracking down the truck I wanted and making it available. His follow-up after the sale was much appreciated.
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by dkdaniels380
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2025 -
Sullivan Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that Rich was able to assist you in finding the truck you wanted at Sullivan Buick GMC [Ocala, FL]. We take pride in our team’s dedication to providing excellent service and ensuring our customers have all the information they need. We appreciate your feedback and look forward to serving you again in the future!
Sincerely,
Zachary Ellis
Sales Manager
poor communication throughout purchase ordeal.
didnt disclose how many miles were on car before i purchased. had 3000 miles on a supposedly new car. had door ding on car upon delivery. should
didnt disclose how many miles were on car before i purchased. had 3000 miles on a supposedly new car. had door ding on car upon delivery. should backed out of deal upon delivery. wouldnt use this dealer again
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by hearnlandscapemgmt
Verified Customer
Verified Customer
Feb 18, 2025 -
Sullivan Buick GMC responded
Thank you for your feedback. I understand that your purchase experience with Sullivan Buick GMC did not meet your expectations. Your concerns are noted, and I appreciate you bringing this to our attention. We strive for transparency and quality, and your feedback is crucial for us to improve. Please consider reaching out to us directly so we can discuss your experience further. We value your input and hope to provide a better experience in the future.
Sincerely,
Zachary Ellis
Sales Manager
Everyone went out of their way to facilitate and make as
painless as possible my purchase of a new GMC. I would highly recommend this dealership to anyone looking for a vehicle. Staff is very efficient and
painless as possible my purchase of a new GMC. I would highly recommend this dealership to anyone looking for a vehicle. Staff is very efficient and knowledgeable. Thank You for a great experience!
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by dixy511
Verified Customer
Verified Customer
Feb 07, 2025 -
Sullivan Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that our team made your GMC purchase easy and enjoyable. Your recommendation means a lot to us at Sullivan Buick GMC [Ocala, FL]. We look forward to assisting you again in the future!
Sincerely,
Zachary Ellis
Sales Manager
The staff were really helpful and pleasant to talk to.
Mr. Beach was kind and helpful.
Mr. Beach was kind and helpful.
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by wayneenesmith
Verified Customer
Verified Customer
Feb 07, 2025 -
Sullivan Buick GMC responded
Thank you for your wonderful review! We appreciate your kind words about our staff and are glad to hear that Mr. Beach made your experience enjoyable. At Sullivan Buick GMC [Ocala, FL], we strive to provide the best service possible. We hope to see you again soon!
Sincerely, The Sullivan Buick GMC Team
Great service!
Stayed late on a Sunday so we could get our truck, and gave us a great deal!
Stayed late on a Sunday so we could get our truck, and gave us a great deal!
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by Conner
Feb 05, 2025 -
Sullivan Buick GMC responded
Thank you for your kind words, Conner! We truly appreciate you taking the time to share your experience with us at Sullivan Buick GMC [Ocala, FL]. We're glad to hear that you got a great deal on your truck and that our team went the extra mile to ensure you had a positive experience. We look forward to seeing you again soon!
Sincerely, The Sullivan Buick GMC Team
I actually thought my dream truck was not in their
inventory. But I got a call back the next day and it had all but the 360 live cameras and sunroof. Still satisfied.
inventory. But I got a call back the next day and it had all but the 360 live cameras and sunroof. Still satisfied.
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by dukemareno
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2025 -
Sullivan Buick GMC responded
Thank you for sharing your experience, Duke! We're thrilled to hear that you found your dream truck at Sullivan Buick GMC [Ocala, FL]. We appreciate your understanding regarding the features and are glad to know you're satisfied with your purchase. We look forward to serving you again in the future!
Sincerely,
Zachary Ellis
Sales Manager
Everything a properly operated dealership could be.
Jay, Joe, and Anthony were awesome!! The dealership is easy to get to, extremely clean and nice, and staffed with extremely accommodating people. We
Jay, Joe, and Anthony were awesome!! The dealership is easy to get to, extremely clean and nice, and staffed with extremely accommodating people. We couldn't be more completely satisfied with the dealership, the staff, or the vehicle we purchased.
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by jonl2886
Verified Customer
Verified Customer
Other Employees Tagged:
Joe Delprete
, ANTHONY SINGH, Jay Tracey
Jan 24, 2025 -
Sullivan Buick GMC responded
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at Sullivan Buick GMC [Ocala, FL] with Jay, Joe, and Anthony. We take pride in our clean and accommodating environment and are delighted that you are completely satisfied with your purchase. We appreciate your support and look forward to serving you again in the future!
Sincerely,
Zachary Ellis
Sales Manager
Given that this dealership is near The Villages, one of
America's largest retirement communities, I would expect them to avoid trying to "scam" people. I am extremely disappointed with my experience at Sul
America's largest retirement communities, I would expect them to avoid trying to "scam" people. I am extremely disappointed with my experience at Sullivan Buick GMC in Ocala, FL. I feel that they took advantage of my disability while selling me a new car, pushing many optional features that I had explicitly declined. Additionally, when the dealer contacted my bank, they were extremely rude to the banker and insulted her before hanging up on her. Despite my repeated attempts to reach out for assistance, they have consistently ignored my phone calls and emails. This lack of response is unacceptable and shows a complete disregard for their customers' needs. I expected better treatment and support, especially given my circumstances. My advice is to completly avoid this dealership and their employees.
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by Bill
Other Employees Tagged:
ANTHONY SINGH
Jan 25, 2025 -
Sullivan Buick GMC responded
We acknowledge your review and are currently looking into the events you’ve detailed.
Feb 04, 2025 -
Bill responded
Interesting response as if you were truely looking into the events detailed, one would think that it would involve actually talking to the person who it happened to which has not occurred. Zach Ellis has had 8+ months to show some proper business ettiquette and pick up a phone or respond to the basic ask in the emails, but he has chosen to show that he has zero business ettique and instead play dumb and proves he lacks any business ettique. He also gave a false answer to a thrid party persoan about this jsut proves he is trying to cover somthing up in this situation. Again my advice is to completly avoid this dealership and their employees.
It was an awesome experience and would definitely
recommend it to friends and family. Management and staff were amazing
recommend it to friends and family. Management and staff were amazing
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by ostalaza0076
Verified Customer
Verified Customer
Jan 24, 2025 -
Sullivan Buick GMC responded
Thank you for your fantastic review! We at Sullivan Buick GMC [Ocala, FL] are thrilled to hear you had an awesome experience and that our management and staff made a positive impression. We truly appreciate your recommendation to friends and family. We look forward to seeing you again soon!
Sincerely,
Zachary Ellis
Sales Manager