Zach Ottaway

Found the vehicle on the dealers website. This was a long distance purchase so it was important that the sales person and dealer were receptive to the questions I had. The sales person sent v This was a long distance purchase so it was important that the sales person and dealer were receptive to the questions I had. The sales person sent videos and additional photos. Put the vehicle through the service department and they found some issues which they readily took care of! Upon arrival to the dealership after a couple of weeks to finalize the purchase I found the vehicle to be better than expected which is extremely rare. I’ve purchased many cars long distance and this was a good surprise. The process to pay for the vehicle and delivery was smooth and easy! More

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Richard Ode of Mercedes of Buffalo provided an extraordinary customer service experience! He bent over backwards to get this deal done. Thank you! extraordinary customer service experience! He bent over backwards to get this deal done. Thank you! More

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Zack, Chelsea, and Richard were all very knowledgeable and responsive during this transaction. They made the deal worth the effort of coming from out of town to complete. No nonsense, great communication and responsive during this transaction. They made the deal worth the effort of coming from out of town to complete. No nonsense, great communication and accommodating in ways far exceeding many dealerships. More

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My dealing with Richard at Mercedes-Benz Buffalo was so smooth online, and over the phone that I flew 800 miles to buy the vehicle. I was looking for a specific vehicle that they had in stock and was willi smooth online, and over the phone that I flew 800 miles to buy the vehicle. I was looking for a specific vehicle that they had in stock and was willing to travel to get what I wanted. There were no games, no bait and switch and what they told me over the phone is exactly what I paid. My experience from beginning to the end was nothing short of exceptional. The exact experience you would hope for from a high-end dealership. More

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Pleasure to do business with Richard Ode and Mercedes buffalo. Rich was straight forward and made it easy to make the deal., Pickup was fast and off I drove with a great car. Good no hassle buying experi buffalo. Rich was straight forward and made it easy to make the deal., Pickup was fast and off I drove with a great car. Good no hassle buying experience. More

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I live in Dallas Texas. Was looking for a car online. I talked to several dealerships around the country. I had a trade in. Needed to be picked up and Drop off the new car. Was looking for a car online. I talked to several dealerships around the country. I had a trade in. Needed to be picked up and Drop off the new car. It wasn’t an easy deal. Richard didn’t blink an eye. The other places I talked to didn’t show any interest in taking my trade or getting the car to me. Thank you Richard ode and Mercedes of Buffalo. More

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Excellent experience. I felt as though the entire team listened to my needs and offered solutions which were within my target. I only have positive things to say about t I felt as though the entire team listened to my needs and offered solutions which were within my target. I only have positive things to say about this experience. More

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FANTASTIC SERVICE FROM BEING GREETED BY YOUR CONCIERGE BERNADINE ROSS TO MEETING JACOB - WHO MAY MY EXPERIENCE SEAMLESS AND EASY - PURCHASING A VEHICLE IS NOT ON MY TOP 10 LIST; YOUR ORGANIZATION HAS GIVE BERNADINE ROSS TO MEETING JACOB - WHO MAY MY EXPERIENCE SEAMLESS AND EASY - PURCHASING A VEHICLE IS NOT ON MY TOP 10 LIST; YOUR ORGANIZATION HAS GIVEN ME A NEW PERSPECTIVE! THANK YOU FOR EXCEEDING MY EXPECTATIONS! More

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