Zachary Ellison

Great customer service and detail oriented. I received all the information needed and felt well taken care of I received all the information needed and felt well taken care of More

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This is our 2nd time purchasing a vehicle from Jim Norton. We are friends of the owners. I had a terrible experience with my salesperson - I had to email the director of sales and I am waiting on a re Norton. We are friends of the owners. I had a terrible experience with my salesperson - I had to email the director of sales and I am waiting on a response back. The sell sheet that was given to us is not the car we purchased and we just found this out when we went to get the vehicle registered and it wasn’t insured because the VIN number we were given was different than what is on the actual car. I am honestly appalled at the lack of customer service from my salesman after the potential for commission was gone. I haven’t gotten a response in over a month from him. Shocking. More

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This is the 5th vehicle we’ve bought from Jim Norton Toyota. As always, the customer service was exceptional! Toyota. As always, the customer service was exceptional! More

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I’m very unsatisfied with the customer service. We needed some paperwork on the new vehicle. After contacting Jim Norton three times via email and voicemail over several days, was given no response We needed some paperwork on the new vehicle. After contacting Jim Norton three times via email and voicemail over several days, was given no response or follow up communication, I finally went in to the dealership in person. Waited OVER AN HOUR for a manager and still do not have the needed paperwork to register my car. Really? This is the care you give to customers who have purchased their last two vehicles through you guys. More

by DENALI HYMAN Verified Customer Verified Customer

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It’s was a great experience! Thank y’all so much! Very friendly and fast! Thank y’all so much! Very friendly and fast! More

by shavonlaura Verified Customer Verified Customer

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Showed us very nice cars and listened to what my wife wanted. Found the new Venza. Great car. Toyota is dumb for discontinuing this car. wanted. Found the new Venza. Great car. Toyota is dumb for discontinuing this car. More

by WOODMAN424 Verified Customer Verified Customer

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Jacob was outstanding. Felt like everyone did a wonderful job getting me into my 202r Tundra. 10/10 Felt like everyone did a wonderful job getting me into my 202r Tundra. 10/10 More

by SHIZNITTTT Verified Customer Verified Customer

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I couldn't have asked for a better experience with purchasing a new vehicle from a dealership. The quality of service by my assigned Sales Consultants and Financing Manager was, and still continues to purchasing a new vehicle from a dealership. The quality of service by my assigned Sales Consultants and Financing Manager was, and still continues to be, above and beyond my expectations. Everyone was amicable, adaptive, and supportive throughout the entire process, even accounting for my changing requirements during the waiting period and the unexpected complications that arose during the financing process. Long after completing the sale of the new vehicle, they continue to support me by answering my questions regarding the vehicle, financing, and other subjects. The quality of their service is worth more than the vehicle itself. I am so grateful to everyone involved and I hope my review here will help support them in return. More

by era-prius Verified Customer Verified Customer

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Salesman and Service department were very helpful and went above and beyond. Very deserving of 5 stars. went above and beyond. Very deserving of 5 stars. More

by tngates96 Verified Customer Verified Customer

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Buying experience was quick and easy! my salesman Zach was knowledgeable friendly and easy to communicate with as I came in late Wednesday night and returned to test drive and purchase th my salesman Zach was knowledgeable friendly and easy to communicate with as I came in late Wednesday night and returned to test drive and purchase the vehicle the following day. More

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