Zachary Thorp

I reached out to Jim Norton Toyota after finding my desired 2025 Toyota Highlander Hybrid Limited on their dealership website. My wife and called on a Monday holiday (Labor Day) and Robert answered. He desired 2025 Toyota Highlander Hybrid Limited on their dealership website. My wife and called on a Monday holiday (Labor Day) and Robert answered. He confirmed that they had an inbound unit on the way and it hadn’t been sold yet. That was amazing news because j had already contacted between 5-10 Toyota dealers within a 300 mile radius who had shown Hybrid Limited models on their websites only to be told that they had been either already sold or were factory orders by customers. I was told by these salesmen that they had done searches for Highlander Hybrids to no avail and the models they had seen were all either Platinums or XLE’s. They told me that i would either have to compromise and purchase a model that they had in inventory (like a non-hybrid version or a much more expensive Grand Highlander) or my only other option was to factory order the Hybrid Limited which could take several months. The last wasn’t a plausible option because insurance had totaled my wife’s car and we needed something quickly. I also didn’t want to give up so easily by compromising. Luckily, I didn’t and apparently I didn’t need to. When Robert told me that the unit they had inbound hadn’t been sold yet, we asked if he could accept a deposit to hold it for us. He agreed and took our payment over the phone. I explained that we were looking for the Limited but didnt want a lot of extra options and he was able to remove several of the higher price options that were installed by the distributor at the port - to keep it within our affordable price range. He also was able to work with us on the price even though the model was highly sought after and often demanded at MSRP (or at least close to it). When we originally spoke with Robert, he estimated that delivery to the dealership would take between 3-4 weeks. That was problematic because the rental our insurance was paying for was expiring the next week. When Robert heard this, he offered to get us a rental from their fleet at a rate much lower than we would’ve paid locally. He also under-promised and over-delivered on our Highlander’s delivery. After only 11 days it made it on the lot. A day later we made the hour and a half drive to Tulsa to pick it up and complete the purchase. Robert was transparent about pricing and all of the factory and dealer warranties. He also took the time to show us all the features of our new Highlander. After taking his time with us, he introduced us to finance to complete our purchase. After we finished there, he caught up with us again to send us off in our new vehicle. Robert was a professional from start to finish and I highly recommend him if you’re in the market for a new Toyota. He has over 20 years of experience and is fair and honest, unlike some car salesmen. I will be sending my friends and family his way, and I’d I decide to purchase another new vehicle then he’ll be my first call. More

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Easy to work with; no backroom arguing; everyone is congenial. Will go back to buy again congenial. Will go back to buy again More

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Ultimately, the process was made simple and easy. When making a larger purchase, that is 1 of the most important things - to me. When making a larger purchase, that is 1 of the most important things - to me. More

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AJ was super helpful and polite, didn’t push us to buy anything but made us want to. anything but made us want to. More

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Jim Norton Toyota is great. I felt taken care of and heard. I came in with some knowledge of what I wanted but AJ made the experience that much better by providing his knowledge I felt taken care of and heard. I came in with some knowledge of what I wanted but AJ made the experience that much better by providing his knowledge and experience to help me find my perfect fit. More

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This is our 6th vehicle purchased from Jim Norton Toyota of Tulsa. As always, we were treated with kindness and respect. Our salesman, AJ, could not have been better. He is a true asset to your dealership. of Tulsa. As always, we were treated with kindness and respect. Our salesman, AJ, could not have been better. He is a true asset to your dealership. More

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Nate was very easy to work with. He showed us how to work all of the features that were in the car. He answered all of our questions and helped us do in a timely manner as we were co He showed us how to work all of the features that were in the car. He answered all of our questions and helped us do in a timely manner as we were coming from out of town to buy the car finance department was quick and easy and helped us with all of our needs to get the car of our dreams. I would definitely recommend Nate to help anyone find a car. More

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My experience here was awesome! Zoua was very nice and goes out of her way to make sure you get the car you want! Zach, the finance guy, was the best I’ve had! I was out of there wi Zoua was very nice and goes out of her way to make sure you get the car you want! Zach, the finance guy, was the best I’ve had! I was out of there within two hours. They also gave me a ticket for free lunch at the food truck in the parking lot! Thank you all! More

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After shopping around we found a car that would be available in the time we needed at the price point we wanted. AJ was super nice and responded to my inquiry request via requested contact method a available in the time we needed at the price point we wanted. AJ was super nice and responded to my inquiry request via requested contact method and even brought the price down to make the sale happen. Most of the communication happened over text (even the slight haggling) which was very convenient for me as I work 6 days a week. AJ also didn't try to steer me to another car or trim package, he respected that I knew what I wanted and was willing to negotiate within reason of the current market. More

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Zach was amazing! He helped me find a car that fit everything i was wanting! He helped me find a car that fit everything i was wanting! More

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