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Zack Beserock
156 Reviews
After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.
Read moreDealership Experience
17 yrs, 2 mos
Industry Experience
17 yrs, 2 mos
Languages Spoken
English
156 Reviews
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156 Reviews of Zack Beserock
July 02, 2025
Kiley provided continuous information about the major engine work on my 2019 Regal TourX that I had done with an extended warranty I purchased from Phillips Buick. He made the transaction painless and i engine work on my 2019 Regal TourX that I had done with an extended warranty I purchased from Phillips Buick. He made the transaction painless and informational. He is an excellent representative for your Service Department. I have 9 Buicks ranging in age from 1941 to 2019. Chris Klink is another outstanding Manager in your organization and all my cars oil and filter changes are done in his Lightning Lube shop. Well Done, Phillips Buick! More
by drivebuicks
Verified CustomerOther Employees Tagged: Jim Berlin, Kiley Anderson
June 29, 2025
Our 1st time using Phillips after moving up here from Orlando. We had our Terrain Denali and my Sierra 1500 in for oil change and tires rotation. The service department fixed my brake sensor . Good servi Orlando. We had our Terrain Denali and my Sierra 1500 in for oil change and tires rotation. The service department fixed my brake sensor . Good service. More
by aev1945
June 27, 2025
They diagnosed the problem on Friday. The part came in on Monday. I returned on Tuesday and it was fixed in under an hour. Quick and efficient! I dealt with Jim last September and he wa The part came in on Monday. I returned on Tuesday and it was fixed in under an hour. Quick and efficient! I dealt with Jim last September and he was very helpful! More
by Cindy Lou
June 20, 2025
After calling ahead to schedule recall work this dealership told me they have the parts and to just come any day at any time to have the work done. The day I selected was 5 days later and after acce dealership told me they have the parts and to just come any day at any time to have the work done. The day I selected was 5 days later and after accepting the vehicle I was told they did not have the required part and they would have to order it. This was a solid waste of my time that could have easily been avoided with next level customer care. More
by scott m
June 14, 2025
My car needed the engine replaced it is not a car they sell but I have taken different cars there with very good service , I trust them at Phillips in Fruitland Park and have never been disappointed. Tha sell but I have taken different cars there with very good service , I trust them at Phillips in Fruitland Park and have never been disappointed. Thank you Kylie and others for a great team and I highly recommend your service department and Phillips Buick GMC. More
by Kimberly Lane
Other Employees Tagged: Jim Berlin, Kiley Anderson , Don't know the technicians name
June 13, 2025
My car needed the engine replaced it is not a car they sell but I have taken different cars there with very good service , I trust them at Phillips in Fruitland Park and have never been disappointed. Tha sell but I have taken different cars there with very good service , I trust them at Phillips in Fruitland Park and have never been disappointed. Thank you Kylie and others for a great team and I highly recommend your service department. More
by Kimberly Lane
Other Employees Tagged: Kiley Anderson , Don't know the technicians name
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