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Zack Beserock
159 Reviews
After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.
Read moreDealership Experience
17 yrs, 2 mos
Industry Experience
17 yrs, 2 mos
Languages Spoken
English
159 Reviews
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159 Reviews of Zack Beserock
July 22, 2025
We were stranded when our car broke down. Phillips Buick had a reputation for being honest and trustworthy. That made me feel better. My car was repaired and is now back on the road. Thank yo Phillips Buick had a reputation for being honest and trustworthy. That made me feel better. My car was repaired and is now back on the road. Thank you for your service. More
by Michelle
Verified CustomerOther Employees Tagged: Jim Berlin, Kiley Anderson
July 18, 2025
I was very impressed with your service dept. and the gentleman that helped me out so quickly. I believe his name was Zak, but not sure. He got right on the problem and service fixed it right aw and the gentleman that helped me out so quickly. I believe his name was Zak, but not sure. He got right on the problem and service fixed it right away. Ive been having problems with the temperature houseing since I purchased the car. Just couldn’t ever get to a dealer when the problem was happening. And so thankful for the speedy service, as i was going to pick up my elder mother from the hospital. You will get my business again when i need service again. Thank again. More
by poohneal
July 18, 2025
Excellent great service good people worth visiting. They only place I get my vehicle serviced They only place I get my vehicle serviced More
by MARYBETH3
Other Employees Tagged: Darrin Grant
July 05, 2025
Very prompt on fixing my car. And shuttle service was great and very friendly helpful And shuttle service was great and very friendly helpful More
by auersusanp
Other Employees Tagged: Jim Berlin, Kiley Anderson
July 02, 2025
Kiley provided continuous information about the major engine work on my 2019 Regal TourX that I had done with an extended warranty I purchased from Phillips Buick. He made the transaction painless and i engine work on my 2019 Regal TourX that I had done with an extended warranty I purchased from Phillips Buick. He made the transaction painless and informational. He is an excellent representative for your Service Department. I have 9 Buicks ranging in age from 1941 to 2019. Chris Klink is another outstanding Manager in your organization and all my cars oil and filter changes are done in his Lightning Lube shop. Well Done, Phillips Buick! More
by drivebuicks
Other Employees Tagged: Jim Berlin, Kiley Anderson
June 29, 2025
Our 1st time using Phillips after moving up here from Orlando. We had our Terrain Denali and my Sierra 1500 in for oil change and tires rotation. The service department fixed my brake sensor . Good servi Orlando. We had our Terrain Denali and my Sierra 1500 in for oil change and tires rotation. The service department fixed my brake sensor . Good service. More
by aev1945
June 27, 2025
They diagnosed the problem on Friday. The part came in on Monday. I returned on Tuesday and it was fixed in under an hour. Quick and efficient! I dealt with Jim last September and he wa The part came in on Monday. I returned on Tuesday and it was fixed in under an hour. Quick and efficient! I dealt with Jim last September and he was very helpful! More
by Cindy Lou
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