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Zack Beserock
Zack Beserock at Phillips Buick GMC

Zack Beserock

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

Contact Me
4.4
140 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

17 yrs

Industry Experience

17 yrs

Languages Spoken

English English

4.4

140 Reviews

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140 Reviews of Zack Beserock

May 17, 2025

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Employee Rating

Joe working in the suspension department did and excellent job in explaining what was needed and every step of the process. Great job Joe well pleased. Thanks More

by kellyrev@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2025

Phillips Buick GMC responded

Thank you for your fantastic feedback about your experience at Phillips Buick GMC! We're thrilled to hear that Joe from the suspension department provided excellent service and kept you informed throughout the process. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

May 11, 2025

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Employee Rating

Courteous They did excellent job Zach was great ordered part and came in in 2 days More

by twcii
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Phillips Buick GMC and that Zach provided great service in getting your part ordered quickly. We appreciate your feedback and look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 01, 2025

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Employee Rating

Mark was a true gentleman. He knows his product and sells it well. Answers all my questions and concerns. I am very happy with my Buick. More

by NSTEINBERG
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Bonner, TJ Gamble

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May 02, 2025

Phillips Buick GMC responded

Thank you so much for your kind words! We at Phillips Buick GMC are thrilled to hear that Mark provided you with excellent service and that you're very happy with your Buick. If you have any further questions or needs, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

April 25, 2025

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Employee Rating

The problem was explained to me. Work done in timely manner & the cost was as initially stated to me. More

by janis
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2025

Phillips Buick GMC responded

Thank you for your review, Janis! We appreciate your feedback and are glad to hear that you found the explanation helpful, the work timely, and the costs as stated. Your satisfaction is important to us at Phillips Buick GMC, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

April 19, 2025

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Employee Rating

great job. i trust Phillips Buick for all my service needs. I am a long term customer. More

by DANALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin

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Apr 20, 2025

Phillips Buick GMC responded

Thank you for the wonderful feedback! We're thrilled to hear that you trust Phillips Buick GMC for all your service needs and value your long-term relationship with us. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

April 16, 2025

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Employee Rating

I was well taken care of, when my truck broke down. Daniel helped expedite the repair, from start to finish. Thanks Daniel! More

by aaapplebee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

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Apr 17, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're glad to hear that Daniel was able to expedite the repair of your truck and ensure you were well taken care of. At Phillips Buick GMC, we strive to provide the best service possible. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

April 14, 2025

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Employee Rating

Amazingly rated in the top ten with their prompt on time service they provide wowww More

by pg1220g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

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Apr 15, 2025

Phillips Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you were impressed with the prompt and on-time service at Phillips Buick GMC. Our team works hard to provide an exceptional experience, and your kind words affirm our commitment to excellence. We look forward to serving you again soon! Sincerely, the Team at Phillips Buick GMC

April 10, 2025

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Employee Rating

GMC had a recall on our 2021 pick up truck. . The dealership got our truck in asap and did the repairs in one visit..Thank you for the quick response and attention to our needs More

by aslade2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2025

Phillips Buick GMC responded

Thank you for your kind words! We at Phillips Buick GMC appreciate your feedback regarding the quick repair of your 2021 pickup truck. It’s always our goal to provide efficient and attentive service to our customers. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

April 08, 2025

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Employee Rating

Had an oil drip, thought it was the main seal found out. It was the oil pan seal. Zack did a good job communicating the changes. Seems like it took a little longer than expected. Dropped off Monday. Got it More

by Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2025

Phillips Buick GMC responded

Thank you for your feedback, Lawrence. We appreciate you sharing your experience regarding the oil pan seal and the communication provided by Zack during the process. We strive to keep our customers informed and ensure clear cost estimates. While we aim for efficiency, it’s important to take the necessary time to do the job right. If you have any further questions or concerns, please don’t hesitate to reach out to us at Phillips Buick GMC. We look forward to assisting you in the future! Sincerely, the Team at Phillips Buick GMC

April 02, 2025

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Employee Rating

Had an emergency break down and they took excellent care of my truck. Did a great job with the repairs More

by SEIICHINODA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Phillips Buick GMC during your emergency breakdown. Our team is dedicated to taking great care of our customers and their vehicles, and we're glad you found our repair services to be excellent. We appreciate your support and look forward to assisting you in the future! Sincerely, the Team at Phillips Buick GMC

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