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Zack Beserock
Zack Beserock | Page 2
Service Advisor
Phillips Buick GMC
2160 US Hwy 441-27
Fruitland Park, FL 34731
215 Reviews
After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.
Read moreDealership Experience
18 yrs
Industry Experience
18 yrs
Languages Spoken
English
215 Reviews
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215 Reviews of Zack Beserock
March 01, 2026
I would like to get some satisfaction about my Car-play issue PLEASE help me. I have had it at the dealership at least 10 times & cannot get the issue resolved with Car Play. Please can you give me a call. issue PLEASE help me. I have had it at the dealership at least 10 times & cannot get the issue resolved with Car Play. Please can you give me a call. I’m very dissatisfied with my 2026 Buick Encore. More
by Pat Walker
Verified Customer
February 04, 2026
Usually I am apprehensive about going to the dealer with my car...like going to the dentist. Yikes! However, going to Phillips and meeting Zack was a pleasant surprise. He not only greeted me with a smile a my car...like going to the dentist. Yikes! However, going to Phillips and meeting Zack was a pleasant surprise. He not only greeted me with a smile as if we were lost souls, he even had a few good jokes. He explained all that went was to be done and was on time with the service time estimate. Great place...no wonder they were so busy. The word is out that this is the place to take your Buick, GMC vehicle!! Awesome job! More
by deputydog21
January 30, 2026
Vehicle was in for repairs over 30 days. All under warranty and was provided with rental car. I thought this was excessive time to repair! So glad it was warranty covered. All under warranty and was provided with rental car. I thought this was excessive time to repair! So glad it was warranty covered. More
by Chopperx651
December 29, 2025
The service department is outstanding! My service advisor is “ Zack ” who takes excellent care of your vehicle. I have a 2021 Chevy Colorado extended cab truck, that was purchased here at My service advisor is “ Zack ” who takes excellent care of your vehicle. I have a 2021 Chevy Colorado extended cab truck, that was purchased here at this dealership. He a very straightforward and knowledgeable individual that has your Best interests at heart. He will always communicate with the customer, making sure your vehicle is safe and in good hands. In my opinion he is the best of the best!!! Sincerely, Kim Gano. More
by Kim Gano
Other Employees Tagged: Keith also works in the office as Zack. Those two guys are extremely experienced and excellent. When Zack is off or not working that day, I will always have Keith take care of me in in the absence of Zack.
December 05, 2025
Had a 7. 30am appointment, didn’t get service until 2.00pm, and nothing was done to the vehicle. Sat and watched many people come in after me leave before me. 30am appointment, didn’t get service until 2.00pm, and nothing was done to the vehicle. Sat and watched many people come in after me leave before me. More
by oaktally7
Other Employees Tagged: Jim Berlin, Kiley Anderson
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