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Zack Beserock
Zack Beserock at Phillips Buick GMC

Zack Beserock

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.5
181 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

17 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

Languages Spoken

English English

4.5

181 Reviews

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181 Reviews of Zack Beserock

October 04, 2025

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Employee Rating

Again returned the truck on Monday with a wet headliner and passenger seat from an overnight heavy rain. Picked the truck up on Wednesday afternoon to again they found no problem. Our next step is to fil More

by Chip
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Yes
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Oct 04, 2025

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the issues you've encountered with the truck and the ongoing water leak. Your feedback is very important, and we take your concerns seriously. Please reach out to us directly at Phillips Buick GMC so we can discuss this situation further. We appreciate your patience. Sincerely, the Team at Phillips Buick GMC

Oct 05, 2025

Chip responded

Thank you for your quick response on this issue. Who at Phillips should I contact to help resolve this matter? Regards Paul Hansen

October 04, 2025

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Fast service, clean environment, super nice people to work with. Have purchased my last three vehicles from Phillips GMC More

by Samills384
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Yes
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Oct 05, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're pleased to hear that you've had a great experience with us at Phillips Buick GMC and that you've chosen us for your last three vehicle purchases. Our team is dedicated to providing fast service in a clean and friendly environment. Looking forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

October 01, 2025

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Thank you and your staff for helping us when our Chrysler Town and Country was towed to your agency. Good job. Jacquie and Gordon Ralph More

by gordonpralph
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Yes
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Oct 02, 2025

Phillips Buick GMC responded

Thank you, Jacquie and Gordon! We’re glad we could assist you with your Chrysler Town and Country. Your appreciation means a lot to us at Phillips Buick GMC. We hope to see you again in the future. Sincerely, the Team at Phillips Buick GMC

September 27, 2025

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Car was brought in overnight. Service was clearly communicated and completed within 2 hours. The competing dealership that is significantly closer to me couldn't guarantee service More

by brian.jd.martin
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Yes
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Sep 28, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Brian! We're delighted to hear that you had a positive experience at Phillips Buick GMC, especially with our timely service. We strive to provide efficient and effective service for our customers, and it’s great to know we met your needs. Safe driving! Sincerely, the Team at Phillips Buick GMC

September 27, 2025

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Everything went fantastic. Thank you for the quick diagnostic and repair. Will be sure to spread the word. More

by Astiles
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Recommend Dealer
Yes
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Sep 28, 2025

Phillips Buick GMC responded

Thank you so much for your wonderful feedback, Astiles! We're thrilled to hear that everything went fantastic with your diagnostic and repair at Phillips Buick GMC. Your willingness to spread the word means a lot to us. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

September 27, 2025

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The service department did a good job on repairing my transmission cooler and making sure it was taken care of through my warranty. The lube station was very thorough in regards to my oil change and serv More

by c.wilson1034
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Recommend Dealer
Yes
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Sep 28, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're delighted to hear that our service department took great care of your transmission cooler and that you were satisfied with the thorough oil change and inspection. Your recommendation means a lot to us! Our team looks forward to serving you again at Phillips Buick GMC. Sincerely, the Team at Phillips Buick GMC

September 27, 2025

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Oil change caused leaking oil. Had to return to get it fixed. Audio amp were placed and only 1 speaker working. Had to return to get it fixed. More

by jackshell29
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Recommend Dealer
No
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Sep 28, 2025

Phillips Buick GMC responded

Thank you for letting us know how things went, Jack. We understand your concerns about the service outcomes for both the oil change and audio system installation. At Phillips Buick GMC, our goal is to ensure that all service work is completed professionally, and your feedback helps us gain insight into how customers experience our service. Please don’t hesitate to contact us if you’d like to talk about your experience further. Your trust matters to us. Sincerely, the Team at Phillips Buick GMC

September 27, 2025

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2024 Denali pickup with a sunroof leak that they have find and fix numerous times with no success They have gone as far as to replace the sunroof assembly and called in an expert on water leaks and cou More

by Chip
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Recommend Dealer
Yes
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Sep 28, 2025

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the ongoing issue with your 2024 GMC Sierra 1500 Denali pickup and appreciate you bringing this to our attention. Please reach out to us directly at Phillips Buick GMC so we can discuss your situation in more detail and work towards a positive outcome. Your satisfaction is our priority, and we want to ensure your truck is in perfect condition. Thank you for your feedback, and we look forward to assisting you. Sincerely, the Team at Phillips Buick GMC

Sep 29, 2025

Chip responded

Returned this morning (Monday) to Phillips with the same issue of water leaking inside the cab. After Sunday nights heavy rain this is when the leak occurs. Your service manager ask me to leave the truck so they can try again to find the problem. This is the fifth time for the same issue. I need help to resolve this problem Paul Hansen

September 26, 2025

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Service and staff were friendly and efficient. Technicians diagnosed the problem promptly and fixed it. The Buick is running well now as before. More

by GChalustowski
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Recommend Dealer
Yes
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Sep 26, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our friendly and efficient staff at Phillips Buick GMC. It's great to know that our technicians were able to diagnose and fix the problem with your Buick promptly. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

September 25, 2025

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Very helpful Zak goes out of his way to get u taken care of as soon as possible More

by Bowdenmike
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Recommend Dealer
Yes
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Sep 26, 2025

Phillips Buick GMC responded

Thank you for your kind words, Mike! We truly appreciate your recognition of Zak’s efforts to ensure you received excellent service at Phillips Buick GMC. We’re glad to hear that you had a positive experience, and we look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

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