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Zack Beserock
196 Reviews
After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.
Read moreDealership Experience
17 yrs, 7 mos
Industry Experience
17 yrs, 7 mos
Languages Spoken
English
196 Reviews
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196 Reviews of Zack Beserock
December 05, 2025
Had a 7. 30am appointment, didn’t get service until 2.00pm, and nothing was done to the vehicle. Sat and watched many people come in after me leave before me. 30am appointment, didn’t get service until 2.00pm, and nothing was done to the vehicle. Sat and watched many people come in after me leave before me. More
by oaktally7
Verified CustomerOther Employees Tagged: Jim Berlin, Kiley Anderson
November 15, 2025
Skylar was very patient with me. Treated me with empathy and listened very well. JD was very knowledgeable and efficient. Zach in Service was extremely patient and referred me to sal Treated me with empathy and listened very well. JD was very knowledgeable and efficient. Zach in Service was extremely patient and referred me to sales several times before I purchased. Many other reps helped me for more than two years of searching for the right suv for my family and for me. More
by Ly Kline
Other Employees Tagged: Mark Bonner, Jim Berlin, Skyler Southwell , Darrin Grant
November 01, 2025
Zack is always a pleasure to work with when I have my car serviced. He keeps me aware of any developments and makes the entire process of servicing my vehicle easier. serviced. He keeps me aware of any developments and makes the entire process of servicing my vehicle easier. More
by Ericag
October 31, 2025
Have a 22 terrain that’s having fuel pump problems. However, the recall only pertains to the fuel pump module. I’ve had to replace the car has left me stranded a couple times. I finally went to Sam Bos However, the recall only pertains to the fuel pump module. I’ve had to replace the car has left me stranded a couple times. I finally went to Sam Boswell‘s in Mount Dora. They handled the problem amazingly, whereas Phillips did not want to even do it without having money in hand. They didn’t even wanna try to work with me. I thought that was rude considering it’s the second vehicle that I bought from Phillips. I will not be going back there again unless it’s to get my oil changed and that’s only because I have the maintenance plan included with my previous purchase that I’m going to use up. Now is my car fixed. No it is not fixed. I’m still having fuel pump problems or something is wrong with the fuel system and we haven’t quite figured out yet. But again, Phillips Buick Pontiac GMC decided they weren’t gonna help me with it unless I paid them a lot of money to do it. More
by stephanie.henderson71
October 31, 2025
Customer service from the service drive to delivery of our vehicle was first rate. The service advisors were friendly and responsive and their techs did their best to diagnose the issue -- but weren't abl our vehicle was first rate. The service advisors were friendly and responsive and their techs did their best to diagnose the issue -- but weren't able to. We drove from Fruitland Park to Palmetto and while in Palmetto the part went out so we then knew for sure what the problem was; the generator. We then had it replaced at Cox Chevrolet in Bradenton and we're good to go. Conclusion: 5 stars for Zack, Jim, and Kiley; their help was much appreciated!! More
by markpat554
Other Employees Tagged: Jim Berlin, Kiley Anderson
October 28, 2025
They are an awesome dealership. The service department is on point, Zach, has great customer service experience and extremely helpful! I will recommend this dealership to anyone! The service department is on point, Zach, has great customer service experience and extremely helpful! I will recommend this dealership to anyone! More
by Kenny
October 22, 2025
I only have positive things to say about this dealership. From sales to service it’s been great! From sales to service it’s been great! More
by acomp331
Other Employees Tagged: Daniel Wertz
October 21, 2025
very good services Everyone at the dealership maded me comfortable while I waited Will use this dealership in the future me comfortable while I waited Will use this dealership in the future More
by edkayrap
Other Employees Tagged: Jim Berlin, Kiley Anderson
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