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Zack Beserock
Zack Beserock at Phillips Buick GMC

Zack Beserock | Page 22

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.4
215 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

18 yrs

Industry Experience

18 yrs

Languages Spoken

English English

4.4

215 Reviews

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215 Reviews of Zack Beserock

April 04, 2024

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Employee Rating

Zak is an awesome professional, has been taking care of me since i bought my warranty from your dealership More

by mariopizzuto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2024

Phillips Buick GMC responded

Mario, thank you for this amazing review of your experience with Zak here at Phillips Buick GMC! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, the Team at Phillips Buick GMC

April 03, 2024

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Great Service From Everyone Kiley Communicated Great On All The Details including The Inspection Of The SUV More

by JADIMAGGIO53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

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Apr 05, 2024

Phillips Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Phillips Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, the Team at Phillips Buick GMC

March 30, 2024

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Employee Rating

Your service writers need to be brought into the 21st-century the way you write estimates is old-school. Should all be sent through a text or email directly to the customer from the service writer More

by david
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

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Apr 02, 2024

Phillips Buick GMC responded

David, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, the Team at Phillips Buick GMC

February 16, 2024

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Employee Rating

Service writer Zack is excellent. Gets my truck in and out as quickly as he can. Calls me through out to keep me updated. More

by Bernard4829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2024

Phillips Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Phillips Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, the Team at Phillips Buick GMC

February 14, 2024

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Employee Rating

The staff in your repair shop were very professional and friendly. Got us in in a timely manner and service was preformed in the the time frame that we were told. Completely satisfied. More

by tom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2024

Phillips Buick GMC responded

Tom, we appreciate your kind words about our service team. Thank you for choosing Phillips Buick GMC for your vehicle needs. Sincerely, the Team at Phillips Buick GMC

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