Zack Krause

Since purchasing a new 2021 Navigator, we have encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have receiv encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have received no responses. The dealership’s customer service and vehicle reliability have been consistently inadequate. Furthermore, the dealership imposed a non-negotiable leather warranty on our vehicle, which has resulted in the deterioration of the seats within a short period. Unfortunately, the sales and service departments have failed to provide timely assistance in addressing these concerns. More

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Extremely unhappy with my experience with this dealership. Will NOT be purchasing from them again, or recommending to anyone. (EVER) Bought a brand new F150 from them the end of November 2024. T dealership. Will NOT be purchasing from them again, or recommending to anyone. (EVER) Bought a brand new F150 from them the end of November 2024. Traded in my previous car.. Started getting phone calls from my PREVIOUS trade lender.. saying they have not received a payment since (November 10) last payment I made.. Yeah.. when I tried calling the dealership. They were VERY unprofessional. I have yet to hear back from them.. still getting phone call from my Previous lender.. I do NOT recommend this unprofessional dealership.. More

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BUYER BEWARE! ! Over the past 8 years I have used Angela Krause Ford to acquire two F150 King Ranch trucks. Once they make the sale, none of their various teams car ! Over the past 8 years I have used Angela Krause Ford to acquire two F150 King Ranch trucks. Once they make the sale, none of their various teams care about customer service after the sale. Horrible! Don't purchase any extended warranty pushed by them because they will not use it for covered TSB's (Technical Service Bulletins - Ford acknowledged defects in their vehicles) unless you start going up the chain of command. Complaints emailed to their Executive Leadership Team will also go unanswered. Their service department and mechanics are pathetic. Maybe they, too, are tired of Ford making a sub-par vehicle resulting in disappointed customers. More

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Everybody were very nice, very professional, they even valet me to and from my house and he got the work done at Oakay efficient time. And thank you very much. valet me to and from my house and he got the work done at Oakay efficient time. And thank you very much. More

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