Zahid Muhammad

I love my new RAV4! 😍 However, my experience at Tracy Toyota was a bit odd… 😶 I called ahead to confirm that the specific RAV4 I was interested in was still available 😍 However, my experience at Tracy Toyota was a bit odd… 😶 I called ahead to confirm that the specific RAV4 I was interested in was still available and was told that it was. But after driving 1hr+ from the Bay Area, we were informed upon arrival that one of the A/C vents had broken and the vehicle was no longer available to view—definitely a strange situation 🤔 They did show me other very similar models (same trim, color, and mileage), but at slightly higher prices. Given the circumstances, it would’ve been appreciated if the manager offered a better discount 😬 especially after the drive and the miscommunication. Our salesperson, Jesus, was great (5 stars to him) friendly, professional, and very helpful in answering all our questions. Unfortunately, the experience with the finance representative wasn’t as positive. When he came over to ask a question about the title and my husband tried to follow up with another question, his body language clearly showed irritation. Maybe he was having a rough day, but it didn’t come off as good customer service 🤨 But I’m happy with my new car 😍 More

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