Zak Sands | Page 36

I was able to get the repair done in a short time. Was hard to get into the drive way at 7.30 AM. Was hard to get into the drive way at 7.30 AM. More

by DEAN.SWAILS Verified Customer Verified Customer

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The workers were nice and respectful! I will come back when I’m in the area. I will come back when I’m in the area. More

by BRENDATIDWELL Verified Customer Verified Customer

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Big shout out to both Zak and Mr Cash for getting me taken care of. taken care of. More

by CHARLES.A.WILSON82 Verified Customer Verified Customer

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Great customer service and service work! I was really tired early morning and drove away with a huge smile ready for my day! I was really tired early morning and drove away with a huge smile ready for my day! More

by PMACKINTRUSH2011 Verified Customer Verified Customer

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Zak and the service team at Four Stars Nissan are great! I highly recommend using them for your service and car buying needs. I highly recommend using them for your service and car buying needs. More

by Kayela G. Verified Customer Verified Customer

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This dealership is wonderful! I always buy cars from here and everyone is wonderful. Service is great I always buy cars from here and everyone is wonderful. Service is great More

by RJAVREN Verified Customer Verified Customer

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This is a very inefficient dealership. My car sat for an hour before anyone looked at it. And I felt I was overcharged for the services I received. My car sat for an hour before anyone looked at it. And I felt I was overcharged for the services I received. More

by PDGROSZ Verified Customer Verified Customer

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Quality service, timely completion, and they want you to leave happy. I was more than pleased with the service performed on my vehicle, and surprised by the improvement in how it drove since it is a new ve leave happy. I was more than pleased with the service performed on my vehicle, and surprised by the improvement in how it drove since it is a new vehicle. More

by MOMMAROCK Verified Customer Verified Customer

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Fantastic customer service. Knowledgeable, helpful staff. Identified issue without pressure of unnecessary upsell. Zack was great. Knowledgeable, helpful staff. Identified issue without pressure of unnecessary upsell. Zack was great. More

by MATTHEWINS Verified Customer Verified Customer

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Service(4/5): I had to leave my car for a couple weeks on 12/26/23 after some damages happened due to objects in the road. I was a little uneasy for a bit about the full transparency as to the status of my s 12/26/23 after some damages happened due to objects in the road. I was a little uneasy for a bit about the full transparency as to the status of my service, though not entirely on them since I had to get with insurance after the fact to offset costs, so they were working with me through that process. Zak and James were SUPER helpful. Though it did feel like it was an effort to get a full status of what exact repairs were needed, if my car had been sent to a body shop or not, repair estimate from a technician etc. I got different responses from a couple of people, but couldn't get the full picture until I stopped by(which also I was a little not happy that sometimes when I would try to express fully about my situation, sometimes I felt like I kept getting cut off and a folk would walk away to be like "Oh let me check on this" before I could finish what I had to say and in mid-sentence. Especially considering it was a lot of dialing I had to do to figure out what was going on, insurance, etc. I do understand they have to keep up tasks , but at least hear me out entirely). I also did come by to pick up my car only to find out that they had to jump it twice due to the extreme cold but Zak worked it out/got the new battery. Kudos to Zak for being very nice and keeping me informed. I just need the service to be on the same page, though they did the repair and I got my car on 1/17/24. Sales(1/5): While I was waiting to get the overall break down of the service needed for my car, I wanted to check in about the value of my car now after the damages but sadly repairs did drop the value. Next time I just need to do KBB value, but I checked while I was at the dealership since I was waiting. So I talked to David after expressing my initial worries about my car status after he greeted us, and wanted to get a value just in case later down the road I did want to trade it in. He was nice and let us check out a car to look at for a future option, but at NO point did I say I wanted to buy a car that day or week which he kept pushing on so it got sour quick. I was already not in the best mood/under stress from the current issues with my car which I made VERY clear when first speaking with him. I was not having a good day, did no yelling or fussing, I was monotoned mainly. I get they need to make sales etc, but I was not happy with the amount of times I had to reiterate I did not want to buy a car and just wanted a value estimate. Sadly, I can be a bit too patient & passive for my own good and should've walked out but I didn't want to look "rude" myself in doing so. I did not like how he knew and saw that I wasn't in the mood and still pushy, to the point I was actually getting very shaky and uneasy because of the pressure/anxiety of it all. He also wanted me to sign to do a credit inquiry to get an estimate of my vehicle, which I thought was weird considering I'm just needing a value, and as soon as I said I wasn't comfortable doing that and that my husband and I both had excellent credit, they come back with the paper of the value. So I'm just like, how was I able to get an estimate after just saying I had high credit score, if they were about to have me sign to get a credit check done? I had to express to Ryan when he came over since he was wanting to understand the "disconnect" , which I had to for like the 10th time say my standpoint and that I'm 1000% firm in my decision and just want my car back after its repaired. Which Ryan understood instantly(He is cool/respectful and saw I was uneasy) and we left. Whoever is over sales need to let employees know not to do this and be mindful & empathetic of customers feelings. That pushy sales behavior will drive away customers. Since the rebrand too and sales issue, I'm not sure if I will be back at Four Stars for the time being. Pretty Disappointed and done for now. I miss how things were under the "Gunn" branding. More

by Chels C. Verified Customer Verified Customer

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