Zakk Hussey

I received a call from the dealership to make an appointment for an engine software upgrade. It took an hour as predicted. My vehicle was washed before it was returned! It was an easy process for me appointment for an engine software upgrade. It took an hour as predicted. My vehicle was washed before it was returned! It was an easy process for me to insure that my car was meeting its emissions standards. More

by QUILTER1NH0 Verified Customer Verified Customer

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Great place to buy a car and get service. ... quite the regular and never have had a bad experience ... quite the regular and never have had a bad experience More

by KENFONTAINE Verified Customer Verified Customer

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I called because I was driving and my car alerted me I was losing air in one tire pretty fast. I pulled over and could hear the hiss. I called and was told they would be able to patch my tire. I arrived t was losing air in one tire pretty fast. I pulled over and could hear the hiss. I called and was told they would be able to patch my tire. I arrived ten minutes later and they greeted me in the garage and took care of it right away ! I'm so glad it was fixed and I was able to go in about my day shortly after , thank you! More

by ASHLEYCOOPERNH Verified Customer Verified Customer

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No pressure, timely, and I was comfortable waiting. There were also options for water, coffee, and snacks. There were also options for water, coffee, and snacks. More

by joestocker130 Verified Customer Verified Customer

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Answered questions directly and did work promised and called attention to further service. Was honest and professional. called attention to further service. Was honest and professional. More

by CMLIMANNI Verified Customer Verified Customer

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Picked up my car and found they had not fixed one of the problems that I had mentioned twice. Also expected to hear from the dealership on a status a couple days earlier, even if they hadn't gotten to it. problems that I had mentioned twice. Also expected to hear from the dealership on a status a couple days earlier, even if they hadn't gotten to it. More

by TCHASE0 Verified Customer Verified Customer

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Zakk was very helpful and helped me get a new set of tires. The time that I was quoted for the service was spot on. tires. The time that I was quoted for the service was spot on. More

by ARMSTRONGSABRINA14 Verified Customer Verified Customer

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No thank you I really don't want it to explain it they should do things differently should do things differently More

by SHELLIEPARSHLEY Verified Customer Verified Customer

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Great service and on time. Very clean Done Best place to get my car to service Very clean Done Best place to get my car to service More

by tganeshs Verified Customer Verified Customer

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Over a period of several years, I have repeatedly purchased and paid for “full synthetic oil change” services at this dealership, often using promotional offers advertising full synthetic oil at appr purchased and paid for “full synthetic oil change” services at this dealership, often using promotional offers advertising full synthetic oil at approximately $69.99 per visit. Based on these representations, I reasonably believed that my vehicle was receiving full synthetic oil during each service. However, upon reviewing my service records, I discovered that in at least five (5) instances, my receipts state “full synthetic oil change,” while the “parts used” section lists a synthetic blend or conventional oil product. This discrepancy indicates that the service performed did not match what was advertised and billed. This pattern raises concerns about the accuracy and transparency of the dealership’s billing and service practices. At a minimum, the documentation provided to me is inconsistent and misleading, and it suggests that I may have been charged for a higher-grade product than what was actually used. While the oil installed may meet general manufacturer specifications, that does not address the central issue: I paid for a specific premium service and did not consistently receive it as represented. I am requesting that this matter be reviewed and that the dealership: * Provide a clear explanation for the discrepancies between billed services and parts listed * Review and correct any misleading advertising or billing practices * Address the inconsistency in documentation provided to customers I am seeking a fair resolution and improved transparency to ensure that services are accurately represented and delivered as advertised. More

by Johnfgagner Verified Customer Verified Customer

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