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Zane Henninger
Zane Henninger at Ciocca Ford

Zane Henninger

Service Advisor

Ciocca Ford

780 S West End Blvd
Quakertown, PA 18951

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4.4
9 Reviews
4.4

9 Reviews

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9 Reviews of Zane Henninger

September 02, 2025

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Employee Rating

They help fix the car but thy need to courtesy to get renters to customer if they needed a car but im glad everything came out good an fix,they did good work with the car I can’t complain so all.Ever exc More

by JOSERODRIGUEZ0324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonah Weitzel, Stephanie Good, Sarah Maley, Bryan Katra, Mike Klement, Jonathan Cotton, Brianna Holmes

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Sep 02, 2025

Ciocca Ford responded

Thank you for your feedback, Jose. We're glad to hear that you were happy with the repair work and that everything was resolved to your satisfaction. We do want to sincerely apologize for the inconvenience caused by the lack of a loaner vehicle — we understand how important that can be, and we’re actively working to improve that part of our service. We truly appreciate your patience and are grateful for your kind words despite the inconvenience. Thank you again for choosing us — we look forward to providing you with an even better experience next time!

August 18, 2025

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The service contacts were all very accommodating and helpful. When a delay was recommended to the following morning, they communicated the reasoning in a timely major and were looking out for my best i More

by BENJAMIN.VAWTER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Mike Klement

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Aug 18, 2025

Ciocca Ford responded

Hi Benjamin, Thank you for your kind feedback! We’re glad to hear our service team was accommodating and kept you well informed throughout the process. Clear communication and looking out for our customers’ best interests are very important to us. We appreciate your trust and hope to assist you again whenever you need us!

August 17, 2025

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Great friendly service … very accommodating…. They do Quality work and fast service .:. Very organized service department… I highly recommend! Jim More

by CASSEL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Mike Klement

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Aug 18, 2025

Ciocca Ford responded

Thank you so much for your kind words, Jim! We’re thrilled to hear you experienced friendly, accommodating, and fast service with quality work from our organized service team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

August 15, 2025

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stefanie and the service team were outstanding - from the initial inspection to problem solving to estimated cost and resultant timeliness - but couldn’t ask for a more customer- friendly experience More

by edC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Mike Klement

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Aug 15, 2025

Ciocca Ford responded

Thank you so much, Ed! We're thrilled to hear that Stephanie and the service team provided an outstanding experience from start to finish. Clear communication, problem-solving, and timeliness are all things we take pride in, and it’s great to know they made a difference for you. We truly appreciate your kind words and look forward to assisting you again whenever you need us!

August 13, 2025

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Just easy to work with, finds time when needed to have job done for me More

by MILLER1832
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good

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Aug 13, 2025

Ciocca Ford responded

Thank you for your feedback! We’re glad to hear that we could make things easy and accommodate your schedule. It’s always our goal to get the job done when you need it. We appreciate your support and look forward to helping you again!

August 09, 2025

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I have Been going to Ciocca Ford for about a year and I’m extremely happy with them !!! More

by johnalsup00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Mike Klement

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Aug 11, 2025

Ciocca Ford responded

Thank you for your continued trust and support! We’re so happy to hear you’re extremely satisfied with Ciocca Ford. We look forward to serving you for many more years to come!

August 04, 2025

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Always gets the job done on time. Never have I ever had a complaint about the service I received at service department. More

by MARSUL18
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good, Mike Klement

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Aug 08, 2025

Ciocca Ford responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 23, 2025

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A job Well done by your service, mechanics and valet. . It's just that prices are getting so high. For everything.. I will go to ciocca ford for all my service and sales More

by WILLIAM.SCHEIBENHOFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Good

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Jul 24, 2025

Ciocca Ford responded

Hi William, thank you so much for your kind words and for recognizing the efforts of our service team, mechanics, and valet—we truly appreciate it! We understand your concerns about pricing, and we’re always striving to provide the best value while maintaining the high quality you expect. We're grateful for your continued loyalty and are honored that you've chosen Ciocca Ford for all your service and sales needs. We look forward to serving you again soon!

September 13, 2024

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Absolutely horrible experience! After 2 days of having our used vehicle- Ford Explorer, the engine went on it. We had the extra warranty company coverage. Well, here we are 2 month More

by k2manypets
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stephanie Good, Sarah Maley, Mike Klement, Brianna Holmes , Jason

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