I was not informed or asked for consent before my fourth
service used my fifth oil change.
service used my fifth oil change.
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by pchan
Oct 14, 2026 -
Longo Toyota responded
Thank you for sharing your feedback. We understand the importance of clear communication regarding your vehicle’s service. Our management team is always available to listen to your concerns and discuss your experience directly. If you would like to speak with them, please don’t hesitate to reach out.
Jesus Chacara
Service Manager | Longo Toyota
D: 626.567.0508
E: jesus.chacara@longotoyota.com
The service work and inspection was completed as
requested. I have been using Longo service for all of my cars for more than 40+ years.
requested. I have been using Longo service for all of my cars for more than 40+ years.
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by Carealtorgerry
Service Price Transparency
Sep 14, 2026 -
Longo Toyota responded
Thank you for taking the time to share your experience with us on DealerRater! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our team (Zech). Your feedback means a great deal to us and helps us continue providing exceptional service to our customers.
Longo Toyota Service team.
I had a great experience bringing my car in for
maintenance. The service was fast, easy, and very convenient. I had an appointment with Zech and he was friendly, helpful, and able to answer all of
maintenance. The service was fast, easy, and very convenient. I had an appointment with Zech and he was friendly, helpful, and able to answer all of my questions. I really appreciated the excellent customer service and smooth experience. I would definitely recommend this dealership for their maintenance services!
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by Rtorres23
Service Price Transparency
Aug 11, 2026 -
Longo Toyota responded
Thanks so much for the awesome review! We’re happy to hear your service visit was quick, easy, and hassle-free. We’ll definitely give Zech a shout-out for taking great care of you and making sure all your questions were answered. We appreciate the recommendation and can’t wait to see you and your car again! Longo Toyota Service team.
I have had a great experience at Longo Toyota with my
Maintence of my vehicle!
Maintence of my vehicle!
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by JUSTINOZAKI
Service Price Transparency
May 11, 2026 -
Longo Toyota responded
Providing reliable, high-quality service is very important to us, and it’s wonderful to know our team has met your expectations. Hurry back - Team Longo Toyota
Excellent service ,nice stuff
Clean surrounding
Food
availability
Fast service
On time
Good customer follow up
availability
Fast service
On time
Good customer follow up
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by windeethel
Service Price Transparency
May 08, 2026 -
Longo Toyota responded
Thank you for coming to Longo Toyota service center and delighted knowing your visit was comfortable and on time.
Whats great service Zack provide us he went above and
beyond our expections.
Thx Zach
beyond our expections.
Thx Zach
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by Jefflodavis
Apr 27, 2026 -
Longo Toyota responded
We're honored to serve you and your auto care needs. Make it a great day and please hurry back - Team Longo Toyota
Longo Toyota offers quality of service was excellent,
friendly and professional service advisor, trusted and really happy to have my Camry serviced there, highly recommend to everyone.
friendly and professional service advisor, trusted and really happy to have my Camry serviced there, highly recommend to everyone.
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by Jtmaster287
Service Price Transparency
Mar 16, 2026 -
Longo Toyota responded
Thank you for your wonderful feedback! We’re so glad to hear that you received excellent service and that our team provided a friendly and professional experience. It means a lot to know you trust us with servicing your Camry - Hurry back - Team Longo
They have the best Servic technicians and they’re really
quick and really specific on what they do and they explained everything love this place
quick and really specific on what they do and they explained everything love this place
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by ziggadie
Service Price Transparency
Nov 17, 2025 -
Longo Toyota responded
We’re thrilled to hear that our service technicians made such a positive impression. We take pride in being thorough, clear, and efficient, and it’s wonderful to know that came across during your visit. We truly appreciate your support and can’t wait to see you again! Happy Holidays - Team Longo
I just barely made it into the no appt line and wasn't
sure if they were going to take me in at Longo. The cover underneath my car was dragging. Zech Evans was kind enough to take me in, but said that I
sure if they were going to take me in at Longo. The cover underneath my car was dragging. Zech Evans was kind enough to take me in, but said that I may have a 3 hour wait due to no appt. They were able to secure the cover and I was out of there in an hour. But even better, I didn't have to pay anything. This wouldn't have happened unless Zech Evans was there and he made it all go very smoothly! What a great leader to have in the service department.
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by Alice Nishimoto
Service Price Transparency
Jul 10, 2025 -
Longo Toyota responded
Thank you so much for taking the time to share your experience with us. We’re truly grateful for your kind words. It means a lot to know that Zech was able to assist you in such a timely and thoughtful way. Zech genuinely careS about our guests and go above and beyond to make things right.
Your feedback is a reminder of why we do what we do, and we’re so glad we could help get you back on the road quickly and safely. Thank you again for trusting us - Team Longo Toyota
Longo Toyota has the best representatives, very helpful,
very knowledgeable. The only place I would take my care for repairs.
very knowledgeable. The only place I would take my care for repairs.
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by lidmh186
Service Price Transparency
May 05, 2025 -
Longo Toyota responded
Thank you for the wonderful compliment! We're honored to be your go-to place for vehicle repairs, and we're especially proud to hear that our team members are hitting the mark with their helpfulness and knowledge. It’s loyal guests like you who motivate us every day to provide the best service possible. Team Longo
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3 yrs, 7 mos
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