Zeke Holpuch

Buying a vehicle is not only stressful but trying to find the one for the right price is sometimes impossible when dealing with salesman. I have to say Max, who was our salesman made our buying experience the one for the right price is sometimes impossible when dealing with salesman. I have to say Max, who was our salesman made our buying experience seamless. He was kind, helpful, understanding and so dang patient with my picky self. From the salesman to the management and finance, they all were so welcoming, honest and helpful. There was not one time did I feel pressured or obligated to make a purchase nor adding all the extras at high prices. I found out after my purchase, the tires were not meant to be on the truck I bought. They didn't hesitate to make things right. They traded the winter tires out for new all weather tires. My list can go on forever of nothing but good things to say about Gladstone Mitsubishi. If you want no haggle, great prices, honesty and made to feel like family, then I would highly recommend taking a trip to Gladstone Mitsubishi. Thank you Max and the team for finding the right truck to get my husband. Carolyn More

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FRAUDULENT Dealership and truly disgusting treatment. I drove round trip two hours to this dealership based on a vehicle advertised online, specifically because I really wanted a black one, even thoug I drove round trip two hours to this dealership based on a vehicle advertised online, specifically because I really wanted a black one, even though the price was significantly above market value. I specifically multiple times asked if the vehicle had been in any accidents and was assured multiple times that it had not and had a clean CarFax. This was completely fraudulent, as the vehicle clearly has damage from an accident—a crunched bumper near the headlight, moisture in the headlight, and a broken guard as well as damaged plastic behind the bumper (found by a different body shop due to the vehicle having a loud rattling noise when driving over small speed bumps)—which they deliberately concealed when sending me a video the day before I came in and leaving out the only part of the vehicle where the accident damage occurred and also by parking it strategically during my visit so I did not catch the damaged bumper in the dark. The financing process was also manipulative, with the finance manager repeatedly trying to add unwanted warranties before signing, and then coercing me into a “mandatory” warranty I did not want and asked multiple times to have removed from my loan. When I attempted to unwind the deal, the general manager refused to acknowledge me after sending multiple emails to him and engaged in intimidating behavior from his truck after refusing to speak with me when I arrived at the dealership to confront them, leaving me with a car I feel unsafe in and a loan I am deeply upside down in. This is now forcing me to have to take legal action towards them with the attorney general and DMV for deceptive sales practices. The whole experience has been truly deplorable and I have never been treated so poorly by a company in my life. More

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the worst car buying experience ever had. multiple broken promises and no accountability. blamed previous management but still operating the dealership with little to no regard for customer e multiple broken promises and no accountability. blamed previous management but still operating the dealership with little to no regard for customer experience. passing blame and refusing to acknowledge any wrongdoing. carson and zeke, specifically. More

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