casey Orgeron

Leson Chevrolet responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delays and, especially, for the lack of communication regarding the status of your vehicle. We understand how frustrating it must have been to wait two days for a diagnosis, go another day and a half without an update, and then be told the repair would require an additional two business days. We also understand why having the vehicle completed shortly after you expressed your concerns would leave you questioning the communication and handling of the repair. You should not have had to reach out or complain to receive timely updates or attention to your vehicle. We appreciate you bringing this to our attention. We will use your feedback to improve our communication and ensure customers are kept informed throughout the repair process. We apologize again for the inconvenience and appreciate your business.

Leson Chevrolet responded

Thank you for the fantastic review! We’re thrilled to hear that Casey provided great service, kept you informed throughout your visit, and got you in and out quickly. We truly appreciate your business and look forward to welcoming you back!

Leson Chevrolet responded

Thank you for sharing your honest feedback. We’re glad to hear that Casey provided you with a great experience and excellent service. We’re sorry to hear that communication with Sheila did not meet the same standard and that you weren’t kept informed about your vehicle’s condition. Keeping our customers updated throughout the repair process is very important to us, and we’ll use your feedback as an opportunity to improve. We appreciate your business and hope to provide you with a better experience on your next visit.

Leson Chevrolet responded

Thank you so much for your wonderful review! We’re thrilled to hear that you were very pleased with the service you received for your Malibu. Casey will be especially happy to know that his kindness and prompt service made a positive impression. We truly appreciate your business and your kind words. God bless you as well, and we look forward to seeing you again!

Leson Chevrolet responded

Thank you so much for the great review! We’re glad to hear your service was completed quickly, your vehicle was left clean, and you found our pricing reasonable. We truly appreciate your kind words about our professional staff and your business. We look forward to taking care of you again!

Leson Chevrolet responded

Thank you so much for the wonderful review! We’re thrilled to hear that you had such a great experience and that our team went the extra mile to find exactly what you were looking for. We truly appreciate your business and are glad we could help you find the right vehicle. Enjoy your new ride!