Dealership Experience
28 yrs, 11 mos
Industry Experience
34 yrs
816 Reviews
Write a Review816 Reviews of Ginny Polizzi
February 03, 2024
Took the car to the dealership to address multiple recalls. Ability to borrow a loaner and courteous staff is always great at this location. However, I had to reschedule because the initial estimate w recalls. Ability to borrow a loaner and courteous staff is always great at this location. However, I had to reschedule because the initial estimate was 3 days. On the day of drop-off, the estimate changed to same day pick-up, followed by an another call that it will take a week. Even after leaving the car at the dealership for a week, the myVW app continues to say ‘Repair needed - Over-the-air-update to version 3.2.12 - issue date 12/24/2023’. Also, after the repair, second stopped working. More
January 17, 2024
Great service. Quick turnaround. The car was seen to while I waited. Thank you all Quick turnaround. The car was seen to while I waited. Thank you all More
Other Employees Tagged: Scott Baird
January 17, 2024
They had to find my missing TOOT. And flush the rear. Normally ya get a TOOT TOOT. But I was TOOT toot. Wasn't the standard hrn. Being fully hny is important...but I was Impotent And flush the rear. Normally ya get a TOOT TOOT. But I was TOOT toot. Wasn't the standard hrn. Being fully hny is important...but I was Impotent, missing one end of hrness. Turns out it was the low hanging horn tone. Kinda like the horn was hanging drooping, old age? But got a new one on order, so I can go back and get my horn replaced, to bring back it's potency. you know my Uncle Todd travels with me a lot, and recently when I would blow my own horn, it was just impotent, and Uncle Todd doesn't like the lack of horn, it's very impotent. So I explained it will get operated on, and the power of the horn will be potent again. And this keeps Uncle Todd going knowing the horn impotency can be made potent again. Along with xxxxx fixes, got the haldex fluid changed, replaced, so everything is properly lubed in the rear end. Also brake fluid flush, so it stops as good as it goes. As always, well done, prompt, correct and efficient. hmvw is the only place that keeps Uncle Todd going, happy in his old Todd years, he knows hmvw can bring it all back to full potency, no more limp sounding horn... More
Other Employees Tagged: Michael Kayes, Scott Baird , Murray
December 25, 2023
The mechanic was clear and direct in the explanations ( im not a mechanic savvy). It really met our expextactions. The receptionist was not helpful. The registered ( independently) online information d im not a mechanic savvy). It really met our expextactions. The receptionist was not helpful. The registered ( independently) online information did not match her access to customer data. Technologically challenged. More
December 06, 2023
Scott is knowledgeable, which is what I’ve come to be accustomed to when dealing with Hamilton Volkswagen. accustomed to when dealing with Hamilton Volkswagen. More
Other Employees Tagged: Michael Kayes, Scott Baird
December 01, 2023
Very good service department. The people are friendly and helpful. I will recommend to other friends and family. The people are friendly and helpful. I will recommend to other friends and family. More
Other Employees Tagged: Michael Kayes, Scott Baird
December 01, 2023
Thorough and quick to respond to problems and setting up appointments, Ginny in Customer Service especially helpful. appointments, Ginny in Customer Service especially helpful. More
Other Employees Tagged: Pete Capriotti