sean ballauf

Great people and helpful and courteous they fixed my car in pleasurable manor and timely in pleasurable manor and timely More

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We brought our 2019 Jeep Wrangler in for an oil change and a check engine light. We were texted that the engine had “failed the oil pressure test” and that we needed a full engine replacement, and we were and a check engine light. We were texted that the engine had “failed the oil pressure test” and that we needed a full engine replacement, and we were charged an exorbitant diagnostic fee that seemed to only include pulling codes from the computer system (which could be pulled at many places for free or at least half the cost we were charged). When we asked for details, the service director replied and answered our questions, which we appreciated. However, his answers showed that no oil pressure test was actually performed, and the timing chain wasn’t checked either. No metal or knocking was found. The recommendation was based on trouble codes, mileage, and oil condition, not on any test showing engine damage. I have not received a response as of yet on additional questions. Other concerns: the codes were erased before the Jeep was returned, the diagnostic connector was left hanging under the dash, the paperwork listed a conclusion but no test results, and the shop supplies charge felt high for the work done. We appreciate the responsiveness, but a recommendation this expensive should be backed by testing. We’re getting a second opinion. If you’re quoted a major repair here, ask exactly which tests were performed before you agree. More

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I have purchased vehicles multiple times from this dealership and will only purchase here in the future. My salesperson is Austin and he has been fantastic! He is the only salesperson I use. They have dealership and will only purchase here in the future. My salesperson is Austin and he has been fantastic! He is the only salesperson I use. They have a customer for life! More

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