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BMW of Freehold
Freehold, NJ
1,873 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,873 reviews
May 31, 2024
Mark is the best salesperson I’ve ever met at a car dealership. He made the process easy and convenient, taking care of everything so I didn’t have to worry. He even contacted the insurance company to dealership. He made the process easy and convenient, taking care of everything so I didn’t have to worry. He even contacted the insurance company to update my new car’s insurance. Great dealership, great people! More
by jiaming.johnny.zhang
Helpful May 30, 2024
Everything was great! Ordered my first BMW with Orville and received it with a bow on top in 4 weeks which was a lot faster than the quoted 10-12 weeks. Thye have come a Ordered my first BMW with Orville and received it with a bow on top in 4 weeks which was a lot faster than the quoted 10-12 weeks. Thye have come a long way automating the process but would love to be able to see more done prior to arriving for pick up. the only negative I have and its minimal is it took about 2 hours to complete everything once my car was ready. If it could be down to 30 that would be great. I got to know Orville better while waiting which was nice. More
by DALEPARRIS
Verified CustomerMay 30, 2024
Great staff Mark Eustice was awesome throughout the whole process no pressure he worked with me to get me what I wanted and was very transparent and honest. Thanks Mark. whole process no pressure he worked with me to get me what I wanted and was very transparent and honest. Thanks Mark. More
by APOLITRE
May 28, 2024
My first experience with this dealer. They are responsive and provide a good deal on the first response. No going back and forth, No sell up at finance closing. A relaxing purchase w They are responsive and provide a good deal on the first response. No going back and forth, No sell up at finance closing. A relaxing purchase with no hassels. More
by RayWeinberg
May 28, 2024
The service and the professonalism i have experienced in tge dealership was outstanding. The information given were very well understood and they made the deal go through without any problems and very quick tge dealership was outstanding. The information given were very well understood and they made the deal go through without any problems and very quickly. I love love my new car and Pierre was an amazing salesperson. Only nice things I can say for the service there. Definitely recommend it to anyone who may be interested in a BMW. More
by ZOGRAFOBALLAS
May 28, 2024
Can’t say enough wonderful things about my experience with Freehold BMW and the team there. This was my 3rd BMW with them and every single time it has exceeded my expectations. From Freehold’s GM Dori, F with Freehold BMW and the team there. This was my 3rd BMW with them and every single time it has exceeded my expectations. From Freehold’s GM Dori, Frank the sales manager, Arthur my sales guy and Russ in Finance, everyone has provided exemplary service and support for an exceptional buying experience. Thank you guys for another incredible buying experience! More
by AW
May 28, 2024
Mark was great to work with. He made the process easy & care free. I’d definitely work with him for my next car. He made the process easy & care free. I’d definitely work with him for my next car. More
by JANINEPINTO
May 26, 2024
I’ve been with BMW Freehold for 7 years now and I’m always a satisfied customer. Very genuine and passionate about their work. Nick, Mark and Russ helped me find the best vehicle, specifically tailore always a satisfied customer. Very genuine and passionate about their work. Nick, Mark and Russ helped me find the best vehicle, specifically tailored to my needs/budget and helped me explore various options for my new lease. Outstanding service! Very happy with my car. I definitely recommend coming to this dealership. Thanks again! More
by chantsx5
May 25, 2024
Excellent service, happy customer for many years. Russ was also wonderful to work with at BMW Russ was also wonderful to work with at BMW More
by RBSSPORT
Employees Worked With
