BMW of Tigard
Tigard, OR
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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While most of the staff at BMW Tigard’s service center are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to have no understanding of basic customer service. I’m not alone in this—many other customers have had similar negative interactions with him. It's a shame because the rest of the team provides excellent service. FYI BMW, the problem and damage we had weren’t fixed professionally. We tried to make an appointment, and this is the treatment we received! We had to go to social media in order for the management to respond back to us, and this is the message we got from the manager: "Good morning Mr. XXX. . I understand you have an appointment tomorrow here at BMW of Tigard, your appointment has been canceled. Due to past interactions and negative posts on social media about the dealership, we would prefer you use another location for your service needs. Thank you. Text STOP to opt-out. --Jeffrey Cline BMW of Tigard" We will keep going to social media until that person gets fired. I strongly urge management to address this issue promptly to ensure that all customers receive the quality service they expect from BMW. More
We bought our first BMW X3 from BMW of Tigard Yesterday, and Matt was our Client Advisor. His friendliness and professionalism was commendable.He never pushed us and answered all of the questions we had.We and Matt was our Client Advisor. His friendliness and professionalism was commendable.He never pushed us and answered all of the questions we had.We have no hesitation in giving him 5 stars.Keep up the good work! My wife and I wish him all the very best for his future endeavors! More
We have now purchased 3 BMWs from this dealership (formerly KUNI BMW) over several years. Dan Dailey, Jay Meenwsen, Lee Maclean, and Amanda Meyer are an excellent sales and service team and assisted (formerly KUNI BMW) over several years. Dan Dailey, Jay Meenwsen, Lee Maclean, and Amanda Meyer are an excellent sales and service team and assisted with the last acquisition. There was no pressure and we drove several vehicles to determine what was the right one for us with the right options and features. More
My Service Advisor Priscilla Allard is super amazing, friendly, knowledgeable, and approachable. She made the entire repair process for my vehicle stress free and was even successful in negotiating a war friendly, knowledgeable, and approachable. She made the entire repair process for my vehicle stress free and was even successful in negotiating a warranty coverage for a sizable repair. I would love to work with her again in the future. More
I love the 2022 X3 m40i, but it has an intermittent auto-lock issue that keep triggering on after the initial lock. I understand that intermittent issues can be hard to diagnosis, but I can duplicated auto-lock issue that keep triggering on after the initial lock. I understand that intermittent issues can be hard to diagnosis, but I can duplicated it in less than 10 minutes and 2 miles of driving and have the video to prove it, and it still needs to be resolved More
We were treated with respect and were able to drive three different vehicles that we were interested in. The Huge inventory of cars helped us narrow down our choice. The buying process was very pleasant fr different vehicles that we were interested in. The Huge inventory of cars helped us narrow down our choice. The buying process was very pleasant from start to finish. More
I wish I could buy another BMW -- Jay was super helpful it just wasn't in the cards for me at this time. it just wasn't in the cards for me at this time. More
When we bought my BMW last year from BMW of Tigard (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at the time, because we all know how expensive regular maintenance can costs these days. Imagine my surprise, when I took my car in for its yearly service, only to find out that, despite my car having only 34,000 miles, and despite my owning it for just over a year, the maintenance package we purchased was due to expire in May 2024. It turns out that it's five years OR 75,000 miles, and the five year clock starts ticking when the car is manufactured. Had I not had the maintenance plan, the yearly service I just had would have cost $295.00. Instead, since we paid $2,250.00 for the maintenance plan, I essentially paid $2,250.00 for a $295.00 service! This didn't sit right with me, so I decided to speak with the dealership manager when I picked up my car. After I explained the situation to him, he said he would look into it and speak with the person who did our financing. I didn't expect much... in fact, I was preparing to go to battle over the principle of what just happened. The next day, I recieved a call from the finance guy. During our conversation, I told him that we would have never bought the contract if we understood that the time limit was retroactive to the manufacture date. I suggested the option of either extending the service contract for four more years, or issuing a refund. He explained that neither canceling nor extending the contract was an option since the contract was carried by a third party. He told me that we are important customers to Kuni BMW, and, although he wasn't sure what could be done at this point, he would try his best. He said he would reach out to me in a few days. Honestly, I had low expectations, other than for this to be one of those very expensive "lesson learned" moments. Imagine my surprise when I recieved a phone call from him. He reiterated that keeping us as customers is very important to them, and to prove it, BMW of Tigard was cutting a check for the cost of the service contract, minus the $295 I would have spent, and sending it to BMW Finance to be credited against our loan. Amazing customer service... and they have our business for life. More
Great staff, nice new location Love the BMW we purchased from Tigard BMW Service staff great and professional from Tigard BMW Service staff great and professional More
The staff is VERY responsive to my needs from the 1st phone call to pick up of my repaired vehicle. Getting into a loaner vehicle was never easier as it was waiting for me when I arrived. Great Job Kun phone call to pick up of my repaired vehicle. Getting into a loaner vehicle was never easier as it was waiting for me when I arrived. Great Job Kuni! More