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BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,357 reviews
June 01, 2024
BMW of West Chester is an outstanding dealership! My sales team Scott Gately and Kevin Mahoney are the best. Service experience with Bill Cosenza and Rich Well has been terrific. My sales team Scott Gately and Kevin Mahoney are the best. Service experience with Bill Cosenza and Rich Well has been terrific. More
by BMW DRIVER
Verified Customer
Helpful June 01, 2024
Ian was fantastic! Super honest, quick to reply and worked with us to get the BMW we wanted for our family. We are in Charlotte NC so a remote purchase can be tricky bu Super honest, quick to reply and worked with us to get the BMW we wanted for our family. We are in Charlotte NC so a remote purchase can be tricky but between pictures, videos, FaceTime and a few touch ups we had our ideal suv in a matter of days! Great process and Ian was amazing! More
by scott.peterson210
Employees Worked With
May 31, 2024
Car was taken care of properly and cleaned up nicely. Very thorough check of the car and specially liked having video clips showing it. Keep up the great work! Very thorough check of the car and specially liked having video clips showing it. Keep up the great work! More
by JAYLIZARDO
May 30, 2024
Harold is amazing! He is a customer advocate and I really appreciate how he always goes above and beyond to make sure I am satisfied. He is a customer advocate and I really appreciate how he always goes above and beyond to make sure I am satisfied. More
by mskturner2000
Employees Worked With
May 30, 2024
Great experience. Helpful sales department, very courteous, knowledgable and accommodating. Would definitely recommend this dealership. Helpful sales department, very courteous, knowledgable and accommodating. Would definitely recommend this dealership. More
by wcgeckogal
May 30, 2024
Harold was a great service advisor, he took the time to go over concerns in a timely manner! go over concerns in a timely manner! More
by kiki96010405
May 30, 2024
Very friendly and very helpful for me and I will definitely recommend to everyone I know thank you very much for all of people working in this dealership definitely recommend to everyone I know thank you very much for all of people working in this dealership More
by michel19148
May 30, 2024
Robert was very helpful making my buying experience very pleasant. Went above and beyond to make sure I was happy with my purchase. pleasant. Went above and beyond to make sure I was happy with my purchase. More
by Jgg1020
Employees Worked With
May 29, 2024
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by JOERICCIARDI1
Employees Worked With
May 29, 2024
Great Job by Justice Mogano and the staff at BMW of West Chester. Justice is the best and it is evident in every stage of of the Deal before, during and after. I am completely satisfied with the representat Chester. Justice is the best and it is evident in every stage of of the Deal before, during and after. I am completely satisfied with the representation and the product. I will continue to purchase cars from Justice. If you are looking for a BMW give Justice a call and you will not be disappointed. More
by DCAIR1984
Employees Worked With
