Envision Ford of Duarte

Had an early morning appointment and took my vehicle in for oil change and waited for over 3 hours just to find out 3 hours later my paper work was not pulled for servicing. Seemed like customer service is for oil change and waited for over 3 hours just to find out 3 hours later my paper work was not pulled for servicing. Seemed like customer service is below what I would expect from a new dealership. Been a Advantage customer for over 20+ years, and comparing them to Advantage, they have a lot to learn. I feel waiting over 3 hours to have an oil change and not letting me know there is a delay until I went out and inquired about my vehicle and I was told they just pulled my paperwork. Ended up leaving and not to return to this dealership again. More

Polo was great and really went above and beyond in the customer service department. Thanks again! customer service department. Thanks again! More

The Service Center was excellent. Polo Fernandez has been exceptional for all of the last 36 years that we have been leasing from Advantage Ford and he is continuing his extraordinar Polo Fernandez has been exceptional for all of the last 36 years that we have been leasing from Advantage Ford and he is continuing his extraordinary level of service to t his day. More

Fast efficient service. Service tech was so considerate. Wait time was short. Job well done. Service tech was so considerate. Wait time was short. Job well done. More

Love the really quick service, friendly and efficient service advisors, and great location to stores where you can shop while waiting. service advisors, and great location to stores where you can shop while waiting. More

It is twice as expensive as Advantage Ford. I was glad to be taken care of without an appointment (which I usually do.) I was glad to be taken care of without an appointment (which I usually do.) More

Marco Barillas was polite, helpful, and knowledgeable, with excellent communication skills. Service was relatively fast and efficient. with excellent communication skills. Service was relatively fast and efficient. More

Lots of Miss information in the beginning, shipping took about 15 days to get to AZ after purchased in the dealership. No communication at all, as I was forced to call everyday for information. I was quoted about 15 days to get to AZ after purchased in the dealership. No communication at all, as I was forced to call everyday for information. I was quoted $250 for a key and then was told it was almost $400, but they did honor their word after multiple complaints about that. Overall a very bad and disappointing experience with the dealership. I hate the fact that the general manager is only responsible for shipping, I cannot work around their time, I am a very busy guy myself and I had to cancel multiple business trips due to this Van. They guaranteed the delivery on the 13day of purchase and it still arrives 2 days late… unfortunately never again will they have my business and I will inform others from my horrific experience. More

Joel is very knowledgeable about the vehicle he is selling well informed definitely we needed more time to absorb all the features in the vehicle but we were exhausted already. Joel is definitely an selling well informed definitely we needed more time to absorb all the features in the vehicle but we were exhausted already. Joel is definitely an awesome sales person. More

Marco in the service department is a gem. Kind and organized. Take good care of him. He is an excellent employee. Kind and organized. Take good care of him. He is an excellent employee. More