Herb Chambers Honda

Mackayla was great. She made the whole xxxxxx easy and pleasant, and I was able to quickly select the car that I wanted. She made the whole xxxxxx easy and pleasant, and I was able to quickly select the car that I wanted. More

This was a below-average experience that I had from Herb Chambers Honda. I was originally not going to leave a review, but the most recent hiccup experienced here leaves me no choice but to vent my frustrat Chambers Honda. I was originally not going to leave a review, but the most recent hiccup experienced here leaves me no choice but to vent my frustration with the team. I originally came in to buyout the lease of my vehicle. I was working with one person at the dealership. He shared with me that we would have to get certain repairs made to the vehicle in order to buyout the lease. Such repairs include getting the windshield fixed. I share that explicitly now because you’ll hear what happened at the end. After putting the down payment in and agreeing for the lease buyout terms, I had asked him to coordinate with my wife and me a day that we could get all repairs and paperwork completed in one visit, so my wife would not have to come back because we have young kids to tend to and we live a good distance away from the dealership. In between visits, my wife and I received multiple calls and automated text messages from Herb Chambers employees, in addition to the original one, where they were asking us irrelevant questions that made the team appear unorganized and not on the same page with what was happening with us and our vehicle. Example: one person asking us if we would like to explore a lease buyout, even though we had already agreed to one with his colleague. The Herb Chambers employee gave me a date for yesterday morning (Friday). My wife gets there and we anticipate to have our car out in approximately 3 hours according to the employee. That clearly did not happen. While they gave my wife a complimentary Lyft back home, the Honda dealership did not complete all the repairs on time per the schedule they gave us beforehand. This threw off our schedule that day, because we were anticipating having the car available to take care of errands before picking up our kids after school. It got to the point that we asked them to drop off the vehicle on Saturday morning (today) yesterday evening because otherwise, we would be stuck in major Friday rush hour traffic both in route to the dealership and on the way back home, making us late to pick up our children. When I spoke to the manager this morning, he told me that it would be around noon or later before we would receive our vehicle by drop off. While I’m at the dentist around 11:00am, my phone vibrates and I get voicemail and text message about Herb Chambers at my residence to drop off the car and threatening to take the car back if someone doesn’t come out to get the car. Thankfully, they also called my wife and she was home to receive the car. However, I didn’t appreciate the tone or approach they took in their communication, especially after telling me it would be noon at the earliest (not 11 AM). Once I get back from the dentist, I asked my wife how did it go with the vehicle. She said it went OK except for one thing. The windshield still needed to be fixed! And they already charged us for it! The Herb Chambers team took longer than expected to fix the car, was unorganized throughout the lease buyout process, made it inconvenient for us as customers, and still did not finish the job at the end. This was the worst experience I had with any car dealership, and I actually prayed on Friday morning that I would have at least a decent experience for me and my wife before heading down there that morning. The only reason I put two stars (instead of one) was that one employee was compassionate about our situation yesterday and tried her best to ease our anxiety and frustration over this matter. I really wish Herb Chambers learns from this poor customer experience. More

My experience was amazing. Very professional and I was able to leave with my dream car. Thanks to the Herb Chambers team. Very professional and I was able to leave with my dream car. Thanks to the Herb Chambers team. More

Sean DaSilva was my service rep on a usual extended warranty case. Diagnostics showed one issue but symptoms pointed to something else entirely. We worked through the issue together and came to a great warranty case. Diagnostics showed one issue but symptoms pointed to something else entirely. We worked through the issue together and came to a great conclusion. Sean went above and beyond to help with my daughter’s car and was flexible in his availability during a very busy time for me. Thank you Sean! More

Easy to book service online. Prompt attention upon arrival for appointment. Length of time for service is clearly articulated and very closely adhered to. Service advisor took th Prompt attention upon arrival for appointment. Length of time for service is clearly articulated and very closely adhered to. Service advisor took the time to explain the service report and emailed a copy. I have never had a bad service experience here and Robert Hall was very knowledgeable and efficient! More

nelzon castillo was very helpful. i had a excellent service experience i was completely satisfied. i had a excellent service experience i was completely satisfied. More