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Longo Toyota - Service Center

El Monte, CA

4.7
950 Reviews

950 Reviews of Longo Toyota - Service Center

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June 02, 2024

Noli Evangelista did his best to calm me down when your negligent repair technician left an attached oil jug hitting the belt under the hood after the oil change service, causing noise. Instead of driving More

by WORRY FREE???
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noli Evangelista
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2024

I have always had great customer service. I hope they continue to care for people like me who goes often More

by Lo_lo45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

Agustin Jaregui Was Very helpful, informative and professional. Longo had helpful and great individuals from people at the gate to Starbucks to Enterprise. More

by rmeneses.rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Longo Toyota responded

What a great way to start off our day after the Holiday, with such a kind posting on DealerRater - Thank you for all the trust you have in our dealership & team.

May 28, 2024

Very helpful and supportive. The service was really quick and they even washed my car which I very much appreciated. More

by karlag8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and happy to read of the caring attention provided by Agustin and the service team. Make it a great day!

May 26, 2024

This dealership holds up and surpass Toyota quality service. This dealership is very organized, professional, wasted no time in assisting our automobile needs. They helped turn a frustrating situation More

by jcarter021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Liukimson
May 27, 2024 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Alex Ayala with your auto care needs. Call us if you need us, we're always here to listen @ Longo - Happy Memorial Day!

May 25, 2024

The best! !! Always friendly service. Efficient processes thru all department especially Service Department! From check in thru checking out! More

by Gemtblessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Longo Toyota responded

We're humbled to serve you @ Longo Toyota and please have a safe holiday

May 27, 2024 -

Gemtblessed responded

Have been so well taken care of here! Thank you!!!

May 27, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota

May 29, 2024 -

Gemtblessed responded

You can be assured I will NOT go anywhere else!!!

May 25, 2024

Communication and promised repair time is excellent. My service Advisor Jesus was execellent and helpful More

by transam1385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Longo Toyota responded

Happy Memorial Day and thank you for coming to Longo Toyota service department.

May 23, 2024

Courtesy and professional for a big complex . Organized and clean .Helpful with my issues . Thank you More

by Mercadocruz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Longo Toyota responded

Thank you for your posting and we're honored to serve you @ Longo - Have a great rest of your week

May 21, 2024

I took my truck for service and complete detail. Ayala, service technician, gave me all the details about the service. When I saw my truck, I was very satisfied with the detail of the truck. Good jo More

by vallesy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and delighted knowing Alex Ayala and the team took wonderful care of you and your investment (car) Make it a great day and have a safe upcoming holiday

May 19, 2024

Great customer service but need more discount offers on service and parts it is ok More

by ngu_jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Longo Toyota responded

Thank you for sharing your viewpoint online about pricing and discounts. We encourage all our guests to visit our website for monthly, weekly specials, which change often (www.longotoyota.com) - Team Longo

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