McGovern Buick GMC of Westborough
Westborough, MA
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Took my car in for my 1st maintenance service. Angela was my service advisor that helped me and she was fantastic & very friendly and accommodating. I had a great customer service experience at M Angela was my service advisor that helped me and she was fantastic & very friendly and accommodating. I had a great customer service experience at McGovern Buick in Westborough and so I highly recommend them & also the service advisor Angela. More
Angela was awesome to work with Texas to keep me informed of progress and called when it was necessary. She really knew what she was talking about and backed it up great technicians of progress and called when it was necessary. She really knew what she was talking about and backed it up great technicians More
Evan is the best! Kept me posted about the status of my car from start to finish. Had my car detailed as well as a service appointment. Everything is perfect! Thank yo Kept me posted about the status of my car from start to finish. Had my car detailed as well as a service appointment. Everything is perfect! Thank you Evan! More
re: Mcgovern GMC Service experience I had my car fail right on Rte 9 and coasted into your dealership - Serpentine belt snapped.. Asked for the service department to repair. . Evan called and verbally right on Rte 9 and coasted into your dealership - Serpentine belt snapped.. Asked for the service department to repair. . Evan called and verbally estimated me $378 for the repair, I agreed and said that seemed VERY high price. he said he would look at it and when he had the parts price confirmed he would send a qte. The qte was for $332. I thought that was VERY high, googled the price of the part-$15 at Autozone....as high as $28 at other parts stores. I called the service manager back and asked why so high? he said parts were expensive $162 and they were probably sourced from the Nissan dealer(he lied)---I found Nissan sells the part at $54 MSRP. They also added a $27.50 disposal charge for the belt! I told him I was looking at a new Terrain and would not consider Mcgovern for the purchase of any vehicle in the future and that I would pay the bill and thanked him for taking advantage of me! When I got there I the bill had been changed to $247; no call or explanation price still more than double the average total repair price of @$100 for this type of repair....a simple belt replacement. More
Angela and the service team were great to work with. We brought our Tahoe in with a few concerns. Angela was easy to reach and kept us updated with the concerns. The service team did a great job diagnos We brought our Tahoe in with a few concerns. Angela was easy to reach and kept us updated with the concerns. The service team did a great job diagnosing the problem and went above and beyond to find a solution. More
I went to McGoverns last evening thinking of trading in my 2020 Envision for a newer envision. Ben was more than polite and helpful in every degree and I ended up driving away in a new envision . Ben was my 2020 Envision for a newer envision. Ben was more than polite and helpful in every degree and I ended up driving away in a new envision . Ben was not only helpful in getting the payments to the amount I felt comfortable with but helped loading my new car explaining on how to take care of everything else I needed to do and showing me the new vehicle He made the experience very pleasant and I will certainly recommend him to anyone I know looking for a vehicle More
Great experience from the moment I walked through the door right up until I drove off the lot with my new truck. They are helpful, honest, not pushy or like typical sales people. I couldn’t be happier wi door right up until I drove off the lot with my new truck. They are helpful, honest, not pushy or like typical sales people. I couldn’t be happier with my experience here More