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Metro Ford
Schenectady, NY
4,765 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,765 reviews
May 29, 2024
3 times I brought car in for service each time same issue finally resolved I feel they could have been more communication regarding my concerns finally resolved I feel they could have been more communication regarding my concerns More
by SHAKNB8
Verified CustomerEmployees Worked With
Helpful May 29, 2024
Brought my vehicle in for an oil change. Everyone was very friendly. The technician was great. He looked over my vehicle and advised me of some repairs that will need to be done in the futur Everyone was very friendly. The technician was great. He looked over my vehicle and advised me of some repairs that will need to be done in the future. Absolutely wonderful service. More
by Jess
May 28, 2024
Excellent buying experience. Staffed smoothed out the bumps and wrinkles in the process. And I love the Maverick. Just got back from a trip to open up camp. All the gear fit Staffed smoothed out the bumps and wrinkles in the process. And I love the Maverick. Just got back from a trip to open up camp. All the gear fit and the trip computer hit 34.3 mpg on the return trip. More
by bkroppsr
Employees Worked With
Rob Sangelo
May 26, 2024
Very Happy with the service department and the service staff. I would let friends know about Metro. staff. I would let friends know about Metro. More
by VRB7057
Employees Worked With
May 24, 2024
It was an easy event to trade in my used vehicle and purchase a new one from metro ford purchase a new one from metro ford More
by EFRAEDER
Employees Worked With
May 24, 2024
It was good this time it was good this time. It was good this time. It was good this time. More
by JOJODOG1963
Employees Worked With
May 23, 2024
Easy to deal with. No nonense negotiations, educated and knowledgeable sales staff. Clean facility Although difficult to get in to Highly Recommend. No nonense negotiations, educated and knowledgeable sales staff. Clean facility Although difficult to get in to Highly Recommend. More
by twa
Employees Worked With
May 23, 2024
She never returned 3 calls about if my new 2024 F150 XLT was ready after have it was left there to fix paint problems that I spotted before taking delivery. Jason the Sales manager was very rude and actuall was ready after have it was left there to fix paint problems that I spotted before taking delivery. Jason the Sales manager was very rude and actually hung up on me after telling me they were not going to fix my truck and to come and get it. I will never bring my truck back there or recommend Metro to anyone!!! More
by s-maille
May 22, 2024
Friendly staff, comfortable showroom to complete transaction. We had our new car in one day! transaction. We had our new car in one day! More
by susanmeybaum
