Metro Lexus

Pleasant interaction with Cadence Thomas the entire time. Best car buying experience ever. Very knowledgeable of her product and her audience. Best car buying experience ever. Very knowledgeable of her product and her audience. More

I can't believe it's been 25 incredible years of my love affair with Lexus! It all began when I spun in my aunt's new Lexus and instantly knew it was the one for me. As a proud United States Air Force Veter affair with Lexus! It all began when I spun in my aunt's new Lexus and instantly knew it was the one for me. As a proud United States Air Force Veteran, I always dreamt of owning a Lexus from the best dealer in OH! And let me tell you, the team at Metro Lexus at 13600 Brookpark Rd, Cleveland, OH 44135, made my dream come true most spectacularly. From the moment I walked in, Candice, David, Jeff, Tysean, Janelle, the technician, the general managers, and the entire team treated me like royalty. Candice was incredible, taking the time to truly understand my Lexus preferences without being pushy. David worked his financial magic, and Janelle ensured I got the best deals and rebates possible. When the big day arrived, I was excited to drive off in my first luxury new SUV. Candice even staged my car with a beautiful video, applauding. The team was onboard, and the technician ensured I had a concierge experience with a full gas tank, making it a true celebration. My experience at Metro Lexus was not just about buying a car, it was about becoming a part of the Lexus family. This journey has left an indelible mark on my heart. I am overjoyed with my new Lexus and the service I received at Metro Lexus. I purchased at 2024 Caviar Lexus 350 TX Luxury! If you're searching for your piece of Lexus heaven, I highly recommend visiting Metro Lexus in Cleveland, OH, at 13600 Brookpark Rd. Cleveland, OH 44135. And when you do, remember to mention my name, Wondra! More

I have purchased vehicles from many different dealerships but Metro Lexus has separated themselves from these dealerships. From the moment I walked in the door I was treated like a valued client and the effo but Metro Lexus has separated themselves from these dealerships. From the moment I walked in the door I was treated like a valued client and the effort from Terry and the rest of the staff involved in my car buying experience was fantastic. It was truly a great car buying experience! More

Terry was the reason I purchased from Metro. She made the whole process painless and was beyond helpful. She made the whole process painless and was beyond helpful. More

Terry was great to work with. She sold us our first Lexus and now has sold us our most recent Lexus. Great service....Great dealership. Thank you Terry! She sold us our first Lexus and now has sold us our most recent Lexus. Great service....Great dealership. Thank you Terry! More

Ryan was a real pleasure to work with. He was professional and prepared and knew product well. He was professional and prepared and knew product well. More

Peter and Tory were amazing from start to receiving the car. They kept me up to date with delivery time and answered all our questions. car. They kept me up to date with delivery time and answered all our questions. More

Professional, honest, genuine, straightforward. No pressure tactics, courteous, good work ethic. Keeps his promises. Respectful. No pressure tactics, courteous, good work ethic. Keeps his promises. Respectful. More

You'll want to see Simon when you get to the dealership. He puts you first and will take the time to make sure that you get the car/features that you're looking to purchase. Very good communication from s He puts you first and will take the time to make sure that you get the car/features that you're looking to purchase. Very good communication from start to finish. More

I recently had the pleasure of visiting Metro Lexus in Brookpark, OH, and I must say, it was an exceptional driving and buying experience from the moment I walked through the automatic glass entrance. Fro Brookpark, OH, and I must say, it was an exceptional driving and buying experience from the moment I walked through the automatic glass entrance. From the warm greeting by achimsj to being matched with the incredibly professional and poised sales team member, Julie, I knew I was in good hands. Before visiting the dealership, I had already done my research on their website and knew exactly what I wanted. The entire experience at Metro Lexus was painless, positive, and personable. Dave and Julie worked tirelessly to secure great financing options from Lexus, ensuring that I got the best deal possible. Tom, the sales manager, went above and beyond to keep my monthly payments within my budget and made sure I left the dealership happy. What truly impressed me was the attention to detail and customer service. Mike from the service department was brought up to meet me and ensure that I was confident with my choice. This level of care and dedication made me feel valued as a customer. The reveal of my new vehicle was nothing short of amazing and exciting. The team at Metro Lexus made sure that every step of the buying process was enjoyable and memorable. Overall, I am extremely satisfied with my experience at Metro Lexus in Brookpark, OH. The staff's professionalism, knowledge, and commitment to customer satisfaction exceeded my expectations. I highly recommend Metro Lexus to anyone in search of a top-notch dealership experience. More