Phil Long Hyundai of Chapel Hills

I visited the dealership, Phil Long Hyundai several times prior to the purchase of my vehicle. All of the staff treated me extremely well. Never any pressure. The experience was exactly what I would like to prior to the purchase of my vehicle. All of the staff treated me extremely well. Never any pressure. The experience was exactly what I would like to have when purchasing a vehicle. I will definitely be back. More

Purchased vehicle 3 weeks ago. The car still has not been detailed or serviced as promised on the sale. Sales process was fine. Fair price was agreed-upon with written promises The car still has not been detailed or serviced as promised on the sale. Sales process was fine. Fair price was agreed-upon with written promises that the dealer would take care of tires, as I explicitly mentioned, I was buying this car for winter driving and needed tires that were capable of driving in snow. Delivery and follow up processes leave a lot to be desired. The only stipulations and promises to the sale were that the dealer would replace four tires, and repair a wheel that was known to be bent the day of the sale. The tires, which should’ve only taken a few days, took several weeks to get in. During this time I had to repeatedly check in for updates, as no one was letting me know what was going on. After 2 weeks, tires arrived, I was told that the bent wheel would be another week for repair. Assuming that the wheel did not get sent out during the two week waiting Period for some reason. During this time, I’ve been driving the vehicle on the spare Wheel and tire. I was reasonably frustrated at progress, and was told that Drew, the "we owe" manager would reach out, they never did. My wife and I called several times with no call back. Andy, the service manager, promised to take care of it over a week ago and now will not respond to calls or messages. Still waiting for someone to reach out and give me an explanation. Complete Lack of communication And follow up. Would never purchase anything from this company again with this kind of treatment. More

Will never buy from them again. Vehicle is beyond junk! Gas cap fell off as well as what held it on. Very cheaply made car. I gave 5 stars when I bought it, because I was promised Vehicle is beyond junk! Gas cap fell off as well as what held it on. Very cheaply made car. I gave 5 stars when I bought it, because I was promised their "best warranty", which it is non existent. Truly warranty does not exist! Now I will give below 0. More

BUYER BEWARE! We purchased a new 2019 Tucson from Mr. Mattingley, after putting down 15000.00, we were told we had windshield coverage. 6 months ago we had to hav We purchased a new 2019 Tucson from Mr. Mattingley, after putting down 15000.00, we were told we had windshield coverage. 6 months ago we had to have our windshield replaced. We were told it would be 300 extra to get the cameras adjusted. I have spoken to 4 people, 3 of who flat out lied to me (I have proof). As of 9/13/2023 we still have not gotten the windshield replaced. Supposedly, Mr. Mattingley is aware of our situation and still nothing has been done. More

I worked with Thomas to buy my truck. I found him to be very attentive throughout the experience. This was a pleasant experience with no high pressure sales tactics. The dealership appear I found him to be very attentive throughout the experience. This was a pleasant experience with no high pressure sales tactics. The dealership appeared new and well kept. The truck was very clean and in great condition. The management I interacted with were all pleasant. A week later and I still feel I got a fair deal and love the truck! More

Responsive, knowledgeable, courteous, friendly, eager to satisfy customer needs, seamless process and understood the challenges faced by this customer to replace a vehicle destroyed in recent accident. The satisfy customer needs, seamless process and understood the challenges faced by this customer to replace a vehicle destroyed in recent accident. The team was eager to solve unexpected issues. More