Rivertown Toyota
Columbus, GA
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This was my first service visit with my new 4Runner knot bought at this dealership) and Jose did a great job taking my truck in and getting it through service. bought at this dealership) and Jose did a great job taking my truck in and getting it through service. More
I arrived at 7:30 am for Appt. Checked in and started to wait. I told them I had to wait at the dealership. I expected a 2 to 3 hour wait. Thankfully, I checked my email at the 2 h Checked in and started to wait. I told them I had to wait at the dealership. I expected a 2 to 3 hour wait. Thankfully, I checked my email at the 2 hour mark. I needed to respond to the services suggested. I did then checked the track your status link provided in email. It indicated service hadn’t started. After another 2 hours the link still said service hadn’t started. i finally decided to go for a walk. Ultimately, when I returned I checked status and it said service started. After 5 hours, I finally asked the guy at the desk if my name had been called since I’d been waiting 5 hours. He sent me to someone else who eventually found my paperwork in I guess the completed folder. He did say your car is ready. He seemed miffed and not pleasant. I’d been the one waiting and didn’t cause a scene. When I reviewed the paperwork in my car, the service had been completed 2.5 hours prior. Usually you get text updates regarding service but that never happened. I understand mistakes can be made but at least don’t treat me like I’m the problem. More
The Service Dept. is top notch. I had the pleasure of working with Chance. He is super friendly and very knowledgeable about the services that Rivertown offers. He k is top notch. I had the pleasure of working with Chance. He is super friendly and very knowledgeable about the services that Rivertown offers. He kept me informed of all the items that my car needed. No pressure on getting the extras that may be needed in the near future. If you need service at Rivertown, please ask for Chance. You will not regret it. More