Sandy Sansing Chrysler Dodge Jeep Ram of Foley

Stopped by and ask about an oil change on a 95 jeep, one oil filter and 4 quarts of oil! The service guy had to stand there and think about it for a while, I ask don’t you have a set price for conventional oil filter and 4 quarts of oil! The service guy had to stand there and think about it for a while, I ask don’t you have a set price for conventional oil change? He finally said oh about $88. I’ve been lied to before a couple years ago by the service manager, stopped by with my 18 Ram a couple months ago, same lying manager still there! I won’t be back More

Purchased a truck two months ago from daphne ford and notified them immediately of obvious rear end issues. Shakes terribly at 50mph and anything above 65mph. Was told they would fix it. Took it in and notified them immediately of obvious rear end issues. Shakes terribly at 50mph and anything above 65mph. Was told they would fix it. Took it in and it left driving the exact same. Was then ignored by all parties at the dealer for 2 months. Finally got it in after a bad review by my wife and they did a quick repair that I had already done on my own dime at a local reputable shop and was told if this didn't fix it that it was my problem since I bought it used. Left multiple messages for multiple parties at the dealer and was ignored. Was told "if someone buys a truck and 2 miles down the road the engine blows up, we wouldn't fix it" That is a direct quote from the used sales manager. Was never contacted back by the general manager who I called and left messages for. I understand that I bought a used truck, but I was told that they would not sell a different truck on the lot with the same issues- but I had to deal with mine. They did offer to check it out if it still had the same problem after I left today- but i would have to pay for it. It still shakes terribly but it's my problem. More

Very dissatisfied with the customer service, communication and quality of worksmanship by the paint crew at Sandy Sansing Jeep in Foley, AL. Bought a brand new Jeep Grand Cherokee L and upon de communication and quality of worksmanship by the paint crew at Sandy Sansing Jeep in Foley, AL. Bought a brand new Jeep Grand Cherokee L and upon delivery noted to the sales team and Manager paint issues on the door edge of the driver door. After assurances that this would be properly repaired, we took delivery and left. Paint personnel only come on Thursdays, no appointments, went to the dealership on the specified Thursday only to find out that the painter did not come in. Went on the next Thursday that I was available and left the vehicle. Received call that the jeep was ready. Upon inspection of the repair, it looked like a child had attempted to color the area that needed repair. Not acceptable. The dealership wanted me to have this redone at the Pensacola dealership where they have a better paint shop. I said that based on the quality of work performed, I would not trust them to repair/repaint this properly. I was afraid that I would end up with a door that wouldn’t match the others based on the previous work performed. I offered a different option to put a option on the vehicle that I would like. No response after multiple attempts. I would at least have hoped for a phone call, this is a $65k vehicle. After sales service is unacceptable. More