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Serra Volkswagen
Birmingham, AL
1,133 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,133 reviews
June 02, 2024
Mr. Higgins the service manager goes above and beyond to help and has a great personality and sense of humor. He explains what needs to be done and doesn’t charge outrageous prices. All the people in this s help and has a great personality and sense of humor. He explains what needs to be done and doesn’t charge outrageous prices. All the people in this service department are really good Amanda and Maxine are sweet and very helpful. We look forward to having our car serviced there. More
by S3morin
Verified CustomerEmployees Worked With
Helpful May 31, 2024
They did great on my car. I love it so much. I will take it back. I love it so much. I will take it back. More
by marajiwilkins28
May 29, 2024
Got the job done and the issue was resolved i hopefully will not have to come back will not have to come back More
by Feliciasims
May 28, 2024
It was an overall good experience, however when I left the engine light was on and I had to turn around and go back and they left their greasy handprints on the hood but was made to get it off the engine light was on and I had to turn around and go back and they left their greasy handprints on the hood but was made to get it off More
by jace5bray2
Employees Worked With
I’m not sure of the name
May 28, 2024
I’m very happy with this service and attention thanks for your service I’m very happy about this car good job on my car love your service I’m very happy about this car good job on my car love More
by javieraguirre919
May 26, 2024
great customer service, clean facilities and comfortable seating while waiting...also a tv for watching...and they have ride service if you need a ride seating while waiting...also a tv for watching...and they have ride service if you need a ride More
by merrittsean043
Employees Worked With
May 24, 2024
The surroundings were well kept, conducive to a shorter time there than I can remember. time there than I can remember. More
by kimosabespop
May 23, 2024
I brought in a paper that said I needed to replace my engine oil separator. They charged me $189 to tell me I needed an engine oil separator. I didn’t appreciate this business tactic. engine oil separator. They charged me $189 to tell me I needed an engine oil separator. I didn’t appreciate this business tactic. More
by mahollamon
Employees Worked With
I don’t remember the guys name. But he was heavy set
May 22, 2024
I had noise issues with the brakes and tires. It too them an hour before they actually test drove my car and pulled it into the shop. The brake rotors were replaced for a fair price, but I did no It too them an hour before they actually test drove my car and pulled it into the shop. The brake rotors were replaced for a fair price, but I did not get new tires since I did not recognize the brand they offered. More
by SIMONLUETZE
Employees Worked With
