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Silko Volkswagen

Brockton, MA

4.7
390 Reviews
Thank You for Choosing Silko Volkswagen The team at Silko Volkswagen would like to welcome you to our dealership in Brockton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brockton, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Brockton count on the high-quality vehicles and services found at Silko Volkswagen, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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122 Liberty St

Brockton, MA

02301

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Showing 390 reviews

May 30, 2024

The work is always done right the first time, Jeff goes above and beyond, he always explains everything More

by mrifkin361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Silko Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Silko Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

May 29, 2024

Overall a good purchase experience. friendly, mostly good communication, mazda6 purchased in great condition and delivered pristine. Only real issue is mandatory inclusion of wheel More

by leewaxman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Riley
May 29, 2024 -

Silko Volkswagen responded

Hi Lee, Thank you for taking the time to send in a review of your experience here at Silko VW. We appreciate the opportunity to be of service to you and understand there was some miscommunication. If you could email me with additional details of what happened, this would be helpful. Congratulations on your Mazda 6 and enjoy! Thank you, Joanne joanne.moniz@silkoautogroup.com

May 28, 2024

Got electrical fixed on right side of car and just got an oil change. They set me up with a great rental for a few days. Thanks. More

by valeize2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Silko Volkswagen responded

Thank you for your business and this review. We're happy to hear Jeff and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 27, 2024

John was very informative and professional told me what I needed for my car the staff there are also very friendly with reasonable prices and will definitely do business with them in the future More

by Stephan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Customer service is excellent. Disappointed with routine service appointment. I was charged for a service that was not completed. My used car I purchased there was sold to me with More

by melrob6703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Silko Volkswagen responded

Hello, I did send you a private note the other day letting you know I have escalated your review. However, can you please provide your name and vehicle info? I’m sure the directors will wants to review this situation. You can email me directly Joanne.moniz@silkoautogroup.com Thanks, Joanne

May 23, 2024

I like how transparent they were and showed an interest in getting my problem resolved. More

by anselyto10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The parts guy.
May 27, 2024 -

Silko Volkswagen responded

Hi Ansel, We are sincerely appreciative of your posting a positive review of your experience with the team here at Silko VW. Thanks for taking the time to express your feelings about John and the parts dept. If there is anything additional you wish to share, please reach out to me directly. Thanks, Joanne Joanne.Moniz@SilkoAutoGroup.com

May 21, 2024

Very good people. Always a good experience. Staff is great and always professional. Service is always great. More

by DAVIDCAREY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Silko Volkswagen responded

David, Thanks for sharing your thoughts about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 21, 2024

Awesome service. Very enjoyable to work with. I would definitely be referring friends if they are in the market for a car. More

by ryan52687
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Ryan, and we look forward to working with you again. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 21, 2024

Very professional and helpful. I received a video of my car as it was inspected. They answered any of my questions I had. More

by pfleming2367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 18, 2024

Trouble with leaky sun roof, had to replace complete frame, had vehicle for 8 days seems like an exceptional job with no leaks so far. Expensive job with no help,from VW customer care. Jeff and John More

by stadbar
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Medeiros, and the service technician that worked my car.
May 19, 2024 -

Silko Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Jeff or John can be of further assistance. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

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