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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
845 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 845 reviews

June 01, 2024

It met my expectation with an outstanding service. Jose Gutierrez is a superb nice man and well informed me. More

by Tony123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Helpful
June 01, 2024

Quick and Freindly customer service. They did excellent communicating the status of my car and its condition More

by nbaker01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor matt
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May 31, 2024

The work was done quickly and efficiently which was sincerely appreciated. The loaner vehicle made it very convenient to have my RC350 serviced. More

by rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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May 31, 2024 -

Sterling McCall Lexus responded

We are delighted to know that your experience was efficient! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 30, 2024

Service on recent (May2014) visit was superb in terms of items of concern promptly addressed and repaired to our complete satisfaction. We highly recommend Marlon. More

by Jricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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May 31, 2024 -

Sterling McCall Lexus responded

We're delighted to learn about your positive experience and the great assistance provided by Marlon! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 30, 2024

Thanks to the Sterling used car team for making my buying a car with confident. They taken care of all my concerns and I am grateful for the great job they are doing. I will be back to buy my next car. More

by waynehuynh0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Huynh and Roley Verelien
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May 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 29, 2024

I must say Sterling McCall Lexus has top notch service department. I little concerned, Sterling McCall techs has to undo your settings to allow for repair s, but, they failed to reset after work is done. More

by larryd.lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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May 30, 2024 -

Sterling McCall Lexus responded

We are delighted to know that your experience was top-notch! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 29, 2024

The staff from our salesman (Noe) and the finance department (Josue and another gentleman) were all incredibly nice! Definitely a great experience here at SM Lexus. More

by Jose M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Galvan
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May 30, 2024 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We're thrilled that Noe and Josue provided you with a nice sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
May 28, 2024

My sales rep Anthony and Patrick in finance was amazing. The only thing I was displeased with is having to sit so long to pay cash before being seen. More

by Margaret.deloney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
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May 29, 2024 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We're thrilled that Anthony and Patrick provided you with an amazing sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
May 28, 2024

Reliable, good advisor , thorough, affordable, professional, convenient, trustworthy, efficient, meticulous, friendly, experienced, expert, detailed, comprehensive, customer-focused. More

by robelhabtemariam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman 5 stars
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May 29, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 28, 2024

The work took less time than expected. The service attendant was very courteous. Waiting area was clean and orderly. Could not ask for a more pleasant wait while work was done. More

by Jimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff peel
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May 29, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
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