Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Suburban Ford of Ferndale

Ferndale, MI

Overview
Employees
Reviews
Vehicles
3.8
528 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
Contact Dealership

21600 Woodward Ave

Ferndale, MI

48220

Directions

By Type

Showing 528 reviews

May 31, 2024

Sales person was the best. I will return when I need more vehicles. He went way beyond my expectations More

by Michaelsundberg36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Suburban Ford of Ferndale responded

Hi Michael, we're delighted to hear that our salesperson exceeded your expectations at Suburban Ford of Ferndale. We look forward to assisting you with future vehicle needs!

Helpful
May 25, 2024

This is my third time going through this dealership for leasing. The process is always easy and hassle free. More

by Pinkylee1@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darin Fogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Suburban Ford of Ferndale responded

We're delighted to hear that your leasing experiences with Suburban Ford of Ferndale have been consistently smooth and hassle-free. Thanks for being a loyal customer!

Helpful
May 22, 2024

The dealership was very clean well organized. Everyone was very polite. Our salesman was outstanding Joshua Arcos. More

by vrod1406
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Arcos
Report | Print
May 23, 2024 -

Suburban Ford of Ferndale responded

We're delighted to hear you had a positive experience at Suburban Ford of Ferndale and found our dealership clean and well-organized. Joshua will be pleased to learn about your kind words! Thank you for the review.

Helpful
May 18, 2024

Friendly reasonable people to do business with and responsive to questions and inquiries about vehicle equipment More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Frost
Report | Print
May 20, 2024 -

Suburban Ford of Ferndale responded

Hi Mike, we're glad to hear you found our team at Suburban Ford of Ferndale friendly and responsive. We appreciate your business and are here for any further questions or inquiries!

Helpful
May 04, 2024

10 out of 10 for excellent customer service my salesman was very patient and detail oriented as he explained the gadgets in my Mercedes-Benz. I have purchased from two other suburban locations in the past, More

by coldest winter ever
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone was great
Report | Print
May 06, 2024 -

Suburban Ford of Ferndale responded

We're delighted to hear that you had a top-notch experience with our team at Suburban Ford of Ferndale! It's great to see your satisfaction with the detailed explanation about your Mercedes-Benz. Thanks for choosing us and sharing this review!

Helpful
May 03, 2024

Salvatore Vultaggio took great care of us. He’s your best choice at the dealership! More

by Nayeli Ferrari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvatore Vultaggio
Report | Print
May 06, 2024 -

Suburban Ford of Ferndale responded

Thank you for the shoutout to Salvatore! We truly appreciate the kind words and look forward to seeing you again soon.

Helpful
May 01, 2024

Came in for a "quick" lube oil change aka the "works". checked in at 7:18 am as of 9:17 am I'm still here.Mind you there was only 2 people ahead of me.Ive been here many times before and they've generally More

by frankiehenderson329
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Legowsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Suburban Ford of Ferndale responded

Hi Frankie, thank you for taking the time to leave us a review. I'd like to apologize for your longer than expected wait time and for any inconvenience this has caused you. Your feedback is important in helping us improve, so thank you for sharing this concern. If you're open to discussing this further or if there's anything else we can assist with, please don't hesitate to reach out directly. Thank you, Christopher Scott - Service Manager - christopherscott@lithia.com

Helpful
April 29, 2024

Considering my situation, Chris Ristani was able to work with me, get me approved, and in my car in three days. More

by TSylvester20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Ristani
Report | Print
Apr 29, 2024 -

Suburban Ford of Ferndale responded

We're glad to hear that Chris was able to assist you effectively and efficiently at Suburban Ford of Ferndale. Thanks for sharing your positive experience with us! Enjoy the ride in your new car!

Helpful
April 28, 2024

The best dealership in Michigan. I’ve gone to several, and this is hands down the best Ford Dealership in the state of Michigan. More

by Jordon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvator Vultaggio
Report | Print
Apr 29, 2024 -

Suburban Ford of Ferndale responded

It's fantastic to hear you consider us the best Ford dealership in Michigan! Our team at Suburban Ford of Ferndale works hard to provide top-notch service. Thanks for your support and we look forward to serving you again!

Helpful
April 16, 2024

Sales person was courteous, not pushy, fair negotiation. The entire purchase process was a departure from what people typically experience at dealerships. More

by johnlati
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Apr 17, 2024 -

Suburban Ford of Ferndale responded

Hi John, we're glad to hear you had a positive experience with our sales team at Suburban Ford of Ferndale. We aim for fair and straightforward negotiations - thanks for noticing!

Helpful
1
2
...
53