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Thompson Lexus Willow Grove
Willow Grove, PA
33 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 33 reviews
May 31, 2024
Steve was friendly, knowledgeable and easy to work with. No high pressure sales here. We talked about what I was looking for and he then took me out to see all the vehicles in stock for that model. Had a gr No high pressure sales here. We talked about what I was looking for and he then took me out to see all the vehicles in stock for that model. Had a great test drive. He answered all of my questions. I highly recommend seeing him if you are in the market for a Lexus. Dealership was friendly and had lots of inventory. Clean and modern. Had such a good feeling about everything I bought a car that day. More
by Kajalene
Employees Worked With
Helpful May 27, 2024
The dealership was very clean and attractive. The salesperson was very friendly and knowledgeable about the vehicle. Would recommend dealership and salesperson The salesperson was very friendly and knowledgeable about the vehicle. Would recommend dealership and salesperson More
by kyrodocL
Employees Worked With
Gary in sales, Luis
May 25, 2024
Great, seamless process. Maria did it again! Found us the exact car we wanted, was very clear in communication during and after the buying process, and went the extra mile to Maria did it again! Found us the exact car we wanted, was very clear in communication during and after the buying process, and went the extra mile to help us with the finance part as well. Overall, very satisfied. Our second Lexus from Thompson, and not the last! Thank you! More
by herrera.ma.2
May 23, 2024
Very accommodating and informative. Great experience and I highly recommend for anyone interested in purchasing a Lexus. Great experience and I highly recommend for anyone interested in purchasing a Lexus. More
by kellieldempsey
Employees Worked With
May 22, 2024
Mrs. Maria picked up a very wonderful car , I am satisfied with her work Audi Q5 satisfied with her work Audi Q5 More
by svyatoslav.s99
Employees Worked With
May 04, 2024
The service team is very disappointing. They arrived 1.5hrs late for an pickup after texting and calling to confirm our appointment. With no apologies or care. Our car was supposedly washed They arrived 1.5hrs late for an pickup after texting and calling to confirm our appointment. With no apologies or care. Our car was supposedly washed and not dried with water marks all over, which happens to be black so everything show. Was charged $180+ for an oil change and tire rotation. We could have that done at Firestone for less than $100. Will not take our car back. More
by Dee
Employees Worked With
Chris (Service)
October 22, 2023
Horrible service department. Blotched 2 service calls, but we had no choice bc they were the closest Lexus dealer. The other day I wanted to look at a Lexus Sports Sedan. Spent Blotched 2 service calls, but we had no choice bc they were the closest Lexus dealer. The other day I wanted to look at a Lexus Sports Sedan. Spent a while in the showroom. No one greeted me. No one helped me. It's not like I dressed poorly. I just came from an Acura dealer who gave me great service. I have decided not to buy a Lesxus as I want to avoid having to go to this dealer. We are actually needing two cars and will trade in our existing Lexus. This dealer just lost the sales of 2 $60k+ cars. Loom at their responses to reviews. I bet they hire a teenager to copy and paste responses as no improvements have been made in past several years. Don't waste your time here. More
by BReynolds
Employees Worked With
No body. Can't get anyone.
