Zeigler Hyundai of Racine

Initially very unhappy with my purchase. Bought a new 2024 Tucson Hybrid. Test drive was on surface streets, was told that we couldn’t take the car onto the freeway. Had to drive the car hom Bought a new 2024 Tucson Hybrid. Test drive was on surface streets, was told that we couldn’t take the car onto the freeway. Had to drive the car home on the freeway once we hit 55+ mph the car began to make noise. Called dealer, told to schedule a service appointment. Bought the car in Wisconsin but live in Illinois so made appointment with Gurnee dealer. Dropped off car for service. Was told they could hear the noise, but they may have to charge me for repairs, told to return to initial dealer. Dropped car off on Saturday for Monday AM appointment. By Wednesday car was returned with problem resolved. Went to drive home on the freeway noise still present, problem NOT resolved. Returned car to dealer for repairs. I had owned the car for less than 3 weeks, less than 500 miles on odometer and the car was in the repair shop for 8 of 20 days. The rattling noise was finally fixed by an excellent service provider (Ian) in Racine. About 2 weeks later an emergency light came on regarding the hybrid battery. The warning was to stop driving immediately and call Hyundai help desk. Informed not to drive car at all, a tow was called and car was taken to Racine Hyundai repair shop. 4th trip to repair shop in 5 weeks!!! Repair was made the following day. I had lost all confidence in the quality of my purchase and thought that it was a mistake to buy a Hyundai. I have now owned the car for 8 weeks and finally become less anxious that my brand new car won’t break down again. I love the design and features of the car, I am a little concerned about quality. More

Luke is amazing! !! Had nothing but great service.everybody is very friendly great customer service. !! Had nothing but great service.everybody is very friendly great customer service. More

Like was just very easy to work with and just a generally nice guy! Really appreciated him walking me out to my car once it was finished. Made me feel safe and cared about. nice guy! Really appreciated him walking me out to my car once it was finished. Made me feel safe and cared about. More

Chris Cortes was a wonderful sales person. He listed to our needs and made sure they were met. The dealership was easy to work with from sales to finance. He listed to our needs and made sure they were met. The dealership was easy to work with from sales to finance. More

Amazing staff! Go above and beyond! Eugene and Emma are an amazing duo. Thanks so much for making this a smooth experience Go above and beyond! Eugene and Emma are an amazing duo. Thanks so much for making this a smooth experience More

They were able to get me in the same day when I called. Fast services and friendly staffs. Fast services and friendly staffs. More

Everyone we dealt with was helpful and kind. No “dealer tricks” at all. They did exactly what they promised! No “dealer tricks” at all. They did exactly what they promised! More

Best sales team ever in Isiah McWhorter, he was the best I’ve dealt with, he cared about our happiness over getting a sale! He got the sale because we were happy about the way he handled business with us. T I’ve dealt with, he cared about our happiness over getting a sale! He got the sale because we were happy about the way he handled business with us. The sales team was friendly and the process was super easy. More

Great experience working with the team at Ziegler, especially our salesman Alex! He was exceptionally helpful and offered to grab us some snacks to get us through the day. especially our salesman Alex! He was exceptionally helpful and offered to grab us some snacks to get us through the day. More

Isaiah went above and beyond on a day he should have been off of work already he stayed to assist me and my family and stayed until we were satisfied and made sure we were happy with our vehicle he was knowl off of work already he stayed to assist me and my family and stayed until we were satisfied and made sure we were happy with our vehicle he was knowledgeable and very clear about options and exceeded our expectations!! he really knew what he was talking about. Scott was helpful and easy to understand and made the dreaded financial not only easy but also quick and understandable More