CDJR of Leesburg

Everyone attempts to be friendly and that is a nice change since my last visit to the service department. BUT, For a service department has plagued my life with comebacks on multiple vehicles, left ite change since my last visit to the service department. BUT, For a service department has plagued my life with comebacks on multiple vehicles, left items dirty that they had worked on, didn't pick me up when they said they would, and never respond to my complaints....this service department does NOT deserve the labor rates they charge or any respect. My service rep, Ryan Swoll, was nice but didn't have me picked up at the agreed upon time causing a waste of my time and keeping from my vehicle. Event he lady who was supposed to arrange a rental car for a me several weeks ago seemed to be bothered by the whole situation and was inconvenienced by it. These items, accompanied with the terrible experience I had with the sales department, convinces me to never go to this dealership again. I have been patient by giving this dealership multiple chances to prove itself worthy of my, my friend's and family, and my social media contact's confidence in going to this place for vehicles and service, but that chance is no longer available. The only 2 people I have had dealership quality service from are Ashbuy Carter and Stephen Kugel, those 2 deserve 5 stars, but they were not involved in these most recent events. More

First class. Friendly, knowledgeable. There seemed to be some issues with the purchase process, to the point where we were thinking we were the first couple t Friendly, knowledgeable. There seemed to be some issues with the purchase process, to the point where we were thinking we were the first couple to ever buy a vehicle from CDJR. It all ironed out in the end. More

Leesburg Dodge dealer top of the line customer service. Anthony A. Was great. Helped me find the right car for me. Thanks for all your help. Anthony A. Was great. Helped me find the right car for me. Thanks for all your help. More

Everyone was very nice and accommodating. Anthony was great he knew just what I wanted and helped make that happen Anthony was great he knew just what I wanted and helped make that happen More

The finance “manager almost killed the deal by forcing me to register my vehicle in Florida which I did not want to do from the start. He stated I need an emissions test done on vehicle before receiving the to register my vehicle in Florida which I did not want to do from the start. He stated I need an emissions test done on vehicle before receiving the title which is false and forced me to redo all paperwork and re register the vehicle with Florida than charged me extra for it. The vehicle was used and clearly not inspected before being put up for sale. Turn signals were out brake light didn’t work, door seals needed to be replaced, tires bald, brake rotors not balanced and out of round and need to be replaced. They took the vehicle in cleaned the inside of it and that was it. did they attempt to discount vehicle knowing issues before selling nope they argued as to why I should pay almost $25,995.00 for a vehicle that was advertised on THEIR WEBSITE for $16,995.00. Then tell me straight up the price of vehicle is $17,995 that there is a $1k discount in hopes that people finance cuz that’s where they make their money. I don’t plan to return to this dealership for anything! More

Excellent experience overall. Tim the Service Advisor kept me informed through the whole process and it was ready before expected. The Service Manager Dave came out and thanked me Tim the Service Advisor kept me informed through the whole process and it was ready before expected. The Service Manager Dave came out and thanked me for coming in. Top notch service team. Definitely will be telling everyone one. More

I had a wonderful experience upon arrival for an oil change. I also appreciate the technicians for communicating with me through text message videos and keeping me updated on what I need for my vehicle. change. I also appreciate the technicians for communicating with me through text message videos and keeping me updated on what I need for my vehicle. I would recommend anyone to visit Leesburg’s Chrysler Dodge and Jeep. Their customer service was excellent! More

Ryan takes great care of managing warranty issues and coordinating with outside vendors as my truck was sent offsite to have paint work completed. Happy with the paint shop the dealership uses they did g coordinating with outside vendors as my truck was sent offsite to have paint work completed. Happy with the paint shop the dealership uses they did great work. More

Very good service. I appreciated Ryan keeping me informed on what was wrong, what need to be done and and when the car would be ready. I also like that CDJR provided I appreciated Ryan keeping me informed on what was wrong, what need to be done and and when the car would be ready. I also like that CDJR provided me with a rides to and from home. More

I was attended to quickly. My advisor communicated with me every step of the way. My advisor communicated with me every step of the way. More