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Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.3
431 Reviews
Call Dealership (859) 887-4737
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3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 431 reviews

June 01, 2024

First time service was excellent. In and out quickly and Payton was very helpful with info on the service department. More

by pamhays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Hale
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Helpful
May 31, 2024

They were able to get my car in fast diagnose the problem and replace my engine More

by bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
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Helpful
May 29, 2024

Clean dealership, good management that are knowledgeable and easy to talk to. Many cars to choose from More

by El0416
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot
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May 30, 2024 -

Car Town Kia USA responded

Thank you for your review! We're glad you enjoyed our clean dealership, knowledgeable management, and wide selection of cars. We appreciate your feedback!

Helpful
May 28, 2024

I bought my car there and I love it. The service was ok. I had to have my transmission replaced but I made an appointment for diagnostics and a full 54000 mile check. I didn’t hear back More

by shortstuff0176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
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May 30, 2024 -

Car Town Kia USA responded

Thank you for your feedback. We're glad you love your car but apologize for the communication issues and incomplete service. Your experience is important to us, and we will work to improve our processes. Please contact me directly so we can address your concerns and ensure you receive the service you deserve. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Helpful
May 28, 2024

Employees worked very hard to help me get the best deal on the car I selected. I am very happy with my purchase!! More

by Jerrodb94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Holmes, Chris Brown, David Levy, Lawrence Washington, Lonnie Barnett, Stan Petrey, Jim Mcenrue, Forrest Manley, Brandon Miller, Meade Brown
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May 30, 2024 -

Car Town Kia USA responded

Thank you for your review! We're delighted to hear that our team worked hard to get you the best deal. Enjoy your new car!

Helpful
May 25, 2024

We like the selection of cars, but sometimes the service is slow. I like that the service department checks everything on the car even if it's just an oil change. Peyton was very informative and friendly. More

by lj_bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton
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May 27, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad you appreciate our car selection and thorough service checks. We apologize for any delays and are pleased to hear Peyton was informative and friendly.

Helpful
May 24, 2024

Excellent- promptly greeted by a very kind, friendly man named Mike (Powers, I think?) He got my car right in and it didnt even take as long as he said it would! (Always a good thing) Got it back with a c More

by porugsaken
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was Mike Powers? He was great!
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May 27, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that Mike provided excellent service and got your car in quickly. It's great that the service took less time than expected and that you appreciated the car wash.

Helpful
May 22, 2024

There was a circumstance that unexpectedly occurred after a recall was corrected. They willingly got it back in immediately and corrected it. They were extremely accomodating! More

by DrBible
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Caldwell
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May 23, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that our team quickly and accommodatingly addressed the unexpected issue after your recall service. We appreciate your understanding and trust in our service.

Helpful
May 20, 2024

Chris was very attentive and accommodating! I was running late and he stayed behind to make sure I received my paperwork. More

by AlexisJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
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May 21, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're pleased to hear that Chris was attentive and accommodating, even staying late to ensure you received your paperwork. We appreciate your kind words and look forward to serving you again!

Helpful
May 19, 2024

The customer service was amazing. They got us the best deal and were very fast! More

by Tycooke90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Raynor
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May 20, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're delighted to hear that you received amazing customer service and that our team was able to secure the best deal for you quickly. We appreciate your recognition and look forward to serving you again in the future!

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