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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,234 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,234 reviews
June 01, 2024
Robby made the car buying experience a breeze. Patient, kind, and answered all of our questions. Patient, kind, and answered all of our questions. More
by Amcki062
Employees Worked With
Helpful May 31, 2024
I never received such wonderful customer service and look forward to dealing with her again. forward to dealing with her again. More
by john.rizzelli
May 31, 2024
Pam and Jackie are the best! They are very nice and accommodating at my service visit. Jackie made sure I was comfortable and Pam was very informative and helpful when scheduling They are very nice and accommodating at my service visit. Jackie made sure I was comfortable and Pam was very informative and helpful when scheduling my future recall. More
by Stevealicata
May 31, 2024
Pamela is sweet and helpful setting appointments and kind and I appreciate and squeeze me in you hired a great one and I appreciate and squeeze me in you hired a great one More
by TF2
Employees Worked With
May 30, 2024
Tania goes above and beyond to help out anyway she can ! She’s the best. She’s the best. More
by Squirk19
Employees Worked With
May 29, 2024
Good efficient service in general maintenance Oil change tire rotation. Service was completed in a timely manor. Always a good experience tire rotation. Service was completed in a timely manor. Always a good experience More
by Benpa71
May 29, 2024
Great to see my friends Chris & Pam today. Always accommodating, friendly and helpful!!! Thank you again until next time. Have a great day! Carla ❣️ Always accommodating, friendly and helpful!!! Thank you again until next time. Have a great day! Carla ❣️ More
by Carlantom
May 22, 2024
The sales representative was great he answered all my questions and tried to get me the most value on my trade in. I would highly recommend this dealership. questions and tried to get me the most value on my trade in. I would highly recommend this dealership. More
by CHAD LYNCH
Employees Worked With
May 22, 2024
May 6 I called for a service appt. The person on the other end PAMELA scheduled an appt for May 10. My car was dropped off for the day and Edison dealt with the call back. He was hones The person on the other end PAMELA scheduled an appt for May 10. My car was dropped off for the day and Edison dealt with the call back. He was honest and stated there was nothing wrong with my Emergency Brake. I did get an oil change and an inspection sticker WHICH I totally appreciated that time saver for myself. Pamela was great with taking the payment & along with Edison they were great with communication. I also want to thank Alex Breault for not forgetting the paint pen. It took time due but he was patient when I would call and ask about its status. Thanks for doing a great Job all 3 of you More
by shelly225us
May 21, 2024
Tania and Rob were an absolute pleasure! I showed up with my 7 month old and had a pretty strict timeline. Tania happily held my baby so I could move his car seat to test drive and Rob wasn’ I showed up with my 7 month old and had a pretty strict timeline. Tania happily held my baby so I could move his car seat to test drive and Rob wasn’t pushy at all, he was super helpful and informative! The paperwork for registration wasn’t all there (i am in CT) but Rob stayed with me until everything was situated and I drove away. More
by CHRISTIEB
