Courtesy Kia

My experience started by email, then moved to a phone call, and finally ended in-person at the dealership. I knew exactly which car I wanted when I contacted them and I knew when it was arriving. 1. The call, and finally ended in-person at the dealership. I knew exactly which car I wanted when I contacted them and I knew when it was arriving. 1. They did not want to give me an out-the-door price. It took many emails, a phone call, and getting a salesperson to talk to me privately to get the real cost of the car. They kept avoiding the answer and kept asking how much I could afford a month (This is so they could figure out how many add-ons they could get into the price.) 2. When I asked what their fees and add-ons were, they told me how up front they are with customers. BUT, they wouldn't tell me what the fees were, not even the standard legit ones. I'm not joking, I asked three times, and got the run around. (I saved these emails to show friends and laugh about later.) I finally emailed a quote from another dealership as an example of what I thought the car was worth just so I could get them to talk numbers. 3. When I went in to buy the car, the finance person came back and told me the rate he could get me and I asked what the buy rate on the financing was, he just walked away while sighing in exasperation. When I was finally called to his office, he did not tell me the rate. I had to look for it on the paperwork. At this point, I let it go. I was going to pay off the loan immediately anyways. I was sick of the non-stop games and wanted to leave asap. 4. There was one sales guy there who, when I explained that I understood what the game was, was smart enough to talk to me straight. That's the only reason I bought the car. 5. This way of doing business is from management. The sales guys are just doing what they are told, so it's not their fault. And the sales guys' emails are monitored. So, even if they want to be straight with you, they really can't. So are texts. I figured this out when I would get responses that were clearly not from the person I thought I was talking to. How does this place get good reviews? The sales guys are legitimately nice, and I guess a sucker is born every minute. Please, do some research before you buy from this dealership or any other really. Learn how they hide the fees, read your contract, don't let them rush you, get a rate quote before you go in, know what your buy rate is. I will never buy a car from this dealership again. To be fair, I hope to avoid dealerships in general. So what about the good reviews this dealership gets? As I said, the sales guys are nice, and I guess a lot of people don't realize they are getting screwed over. (I am writing this review a long time after buying the car, because I didn't want the sales person I worked with to get in trouble with management.) More

Best dealer ever in the world, thank you for everything! Loved it, I'll keep coming back Loved it, I'll keep coming back More

We enjoyed our interactions with Joe and everyone at Courtesy Kia. They were professional and thorough in everything they did. Courtesy Kia. They were professional and thorough in everything they did. More

Service is on point. Friendly an helpful staff. Easy a simple appointment set up an answer phones when u call the first time. Help full an very nice. Friendly an helpful staff. Easy a simple appointment set up an answer phones when u call the first time. Help full an very nice. More

Joe, was very helpful and walked us through the transition, and also helped with some follow up questions. Would recommend him as an excellent sales representative. transition, and also helped with some follow up questions. Would recommend him as an excellent sales representative. More

Efficient and very professional. Everyone was very helpful and friendly. I would highly recommend them. Everyone was very helpful and friendly. I would highly recommend them. More

Great service, David and everyone working with him got me in and out quickly, and completed all tasks. in and out quickly, and completed all tasks. More

The staff at Courtesy Kia were extremely helpful and nice! The team I dealt with were the most considerate and kindest dealership staff I have ever dealt with. There was no pressure to buy! Joey was ver nice! The team I dealt with were the most considerate and kindest dealership staff I have ever dealt with. There was no pressure to buy! Joey was very patient and took the time to help me find the car I wanted! After test driving 6 different cars. They went the extra mile and got the car I wanted since they didn't have that specific hybrid currently on their lot. I would highly recommend Courtesy Kia of your in the market for a car! More

Josh was very helpful and curious. He printed out a report with detail of what was done. I learned that my vehicle was purchased at your dealership. We purchased it used. He printed out a report with detail of what was done. I learned that my vehicle was purchased at your dealership. We purchased it used. More