Crest Volvo Cars

Great customer care was provided by associate Ally, as usual. I was kept informed, and the vehicle was ready when promised. usual. I was kept informed, and the vehicle was ready when promised. More

I was kept up to date on what was needed and what the remedies were for the car. Quick responds for that services we needed and was not pressured for services we did not want at this time. remedies were for the car. Quick responds for that services we needed and was not pressured for services we did not want at this time. More

This was my first visit to Crest Cars Volvo and my first purchase of a Volvo. I came in after researching several cars online. I had already tested a Subaru and was looking for something with more luxury purchase of a Volvo. I came in after researching several cars online. I had already tested a Subaru and was looking for something with more luxury features. The Volvo XC40 was the next car I tested. Crest had the interior color and exterior color combination I wanted. After a test drive, I priced it without a trade-in. The price given was comparable to what I was seeing on other Volvo dealer websites. After a little negotiation, I was given a reasonable price for my trade-in, so I accepted it to save the hassle of selling to an individual. I was not prepared for the extended protection plans offered to me during the Financing process. I wish that I had taken the time to understand what was available —- and why it was needed —- before I got to that point in the process. Locke was patient in answering my many questions, but I still felt pressure to make a decision I was not fully prepared to make. Nevertheless, I purchased one plan that I believe covers technology failures not covered by the Volvo warranty. I declined a plan that I believe covers road hazard damages. I’m still wondering if I made the correct decision on that one. Even after going to the Volvo website and searching for and finding that topic, I still don’t know. It’s been many years since I purchased a new vehicle and much has changed. I don’t know that any car manufacturer does a better job of informing prospective buyers of the value of or need for these plans. Automakers, in general, have greatly improved the transparency in purchasing a car, but in not this particular area. Also, a group of dealer ad ons was added to the MSRP (understandable) but not clearly set out for the online shopper (not understandable.) In summary, I am satisfied with my purchase. And as soon as I memorize the Owners Manual I’m sure I will love my new car. I look forward to enjoying your lovely customer lounge when I come in for service. Every employee I interacted with was courteous and helpful. More

It was my first experience with Volvo, and I was impressed from the start. Everyone treated us so well, with amazing courtesy and a willingness to answer all our questions. Greg went above and beyon impressed from the start. Everyone treated us so well, with amazing courtesy and a willingness to answer all our questions. Greg went above and beyond, helping with everything and being super patient with the 2000 questions my wife asked. Awesome experience. I'll definitely be back and will always ask for Greg. Thanks, everyone. More

Excellent experience. The sales consultant and his manager were easy to work with, starting with calls and emails prior to us arriving at the dealership. Highly recommende The sales consultant and his manager were easy to work with, starting with calls and emails prior to us arriving at the dealership. Highly recommended. They even stayed after hours to take care of us and finish our deal. More

They were respectful of my time and me as a buyer, and were very helpful and understanding when it came to the deal part. I went from finding the car to test driving it within 24 hours. Andrew Royalty was were very helpful and understanding when it came to the deal part. I went from finding the car to test driving it within 24 hours. Andrew Royalty was my representative, and he was phenomenal, made the process as painless as possible. Highly recommend this location, ask for Andrew. More

Andrew was great! Sad we couldn’t make a deal due to the finance people but he was awesome to work with. Would definitely come back to him next time. Sad we couldn’t make a deal due to the finance people but he was awesome to work with. Would definitely come back to him next time. More

Today was another great experience. Great options and great selections. Supportive ideas and excellent service. Great options and great selections. Supportive ideas and excellent service. More