Ed Napleton Acura

I have owned either a Honda or Acura for over 36 years. I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the problem was and how to correct it. After my warranty period had expired, the Service Manager laughed and said you can bring your car in and we will evaluate. I have since gone to another dealership and they have done a software reset…it seems to be working. Find another dealership before you work with this one. More

Avoid this dealership at all costs. They refused to sell me a car for the price THE ADVERTISED on their own website. They added on an additional $2,500 to the price for some “inspection They refused to sell me a car for the price THE ADVERTISED on their own website. They added on an additional $2,500 to the price for some “inspection” and “window tinting” they apparently do to all their used cars, which the website had no mention of. Now I wasted my afternoon and have a hard inquiry on my credit for no reason. More

Good service, we went over everything on the phone, car and paperwork is ready, great job and paperwork is ready, great job More

I would suggest to stay as far away as possible. Salesman was not straight forward with the offer and kept making commitments management would not accept. The finance department has been a nightmare Salesman was not straight forward with the offer and kept making commitments management would not accept. The finance department has been a nightmare. Three weeks later and they have still not sent in the buy out check in for the vehicle we traded in. They fought tooth and nail to not provide in writing the "add ons" promised in the sales agreement. I had to ask 4 times for them to finally comply. We had to sign the purchase papers twice as they were done incorrectly the first time. The attempt to add on the extended warranty and coverage was improperly described and intentionally misleading. Follow up calls have been met with a whole lot of promises that have not been kept. I still do not have answers to my very simple questions. The only reason I found myself at this dealership was that they said they had a vehicle in stock when I called an hour before arriving, but they actually did not. There just has to be a better way. Worst new car buying experience I have ever been through. More

The employees were friendly and courteous. The selection was one of the largest in the Chicagoland area The selection was one of the largest in the Chicagoland area More

Thank you to my sales person Jason Seo for getting me into my dream car Integra Type-S!! into my dream car Integra Type-S!! More

Miguel and Al did an excellent job finalizing a deal of a lifetime on my 2024 Integra type s... lifetime on my 2024 Integra type s... More

Jovany Fragoso was an excellent guide while I navigated the purchase of my CPO MDX. He knew the features of vehicle, helped me do the walkthrough while it was raining, and took time to help me get the best the purchase of my CPO MDX. He knew the features of vehicle, helped me do the walkthrough while it was raining, and took time to help me get the best deal. Give him a call if you’re looking for an Acura! More

Miguel did a great job in getting me a new car thank you so much so much More