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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,334 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,334 reviews

May 31, 2024

Very easy to deal with. The service person was not pushy. Liked that I could see what was done to my vehicle. The waiting time was as it was estimated. More

by ANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Executive Jeep responded

Ann, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep; we look forward to having you as a valued customer for many years!

Helpful
May 30, 2024

The service is always professional and prompt. Jason keeps the customers best interest at heart. More

by VINCENTCANDELORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Executive Jeep responded

Vincent, Thank you! Jason and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.

Helpful
May 30, 2024

I was updated frequently about how long of a wait I had. Staff was very friendly. More

by krys408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Executive Jeep responded

Thank you so much for your kind words for Gary, and for taking the time to leave us this wonderful feedback!

Helpful
May 30, 2024

The sales associate told me I didn’t have to get my car serviced and he doesn’t feel comfortable working on it . I am going to buy a jeep for my daughter this year and I told him that and he said you can b More

by mbrody2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Executive Jeep responded

Good mor9ng i am sorry that you feel this way when a vehicle is a drop off for the day, we work the cars into the Schedule to be worked on throughout the day i understand the part was not in stock as well so if the vehicle was brought in in the morning or afternoon the part would have to have been ordered either way , the advisor simply stated because he said you were not happy that your warranty contract was valid at any Jeep dealer and he stated that because you told he you didn't feel comfortable us working on your Jeep if you would like to discuss any further please give us a call

Helpful
May 30, 2024

Always great service. Jason alwYs communicates constanrly what is being done and its status. Something really awesome they are doing is that they are sent me a video of More

by SURFJAPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Executive Jeep responded

Thanks for sharing your thoughts about your experience with Jason here at Executive Jeep. We appreciate your business and hope to see you again soon!

Helpful
May 29, 2024

He was very thorough regarding my vehicle. I loved that they showed you a video so I know exactly what's going on. More

by moebiusumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Executive Jeep responded

Moe, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jason and our team, and we look forward to working with you again.

Helpful
May 29, 2024

Everything was awesome from start to finish. Can’t wait to come back for my next appointment More

by SCZAJA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
May 28, 2024

Tyler and staff at the service center were awesome getting me checked in, assessing the issues and recommending what should be done. Very helpful. The shuttle service by Maria was excellent. Very m More

by George_koltypin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Executive Jeep responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Jeep, we look forward to having you as one of our valued customers for many more years to come!

Helpful
May 28, 2024

Always an excellent service experience. Didn't have to sit and wait unnecessarily. Service group communicated everything very clearly. Job was done correctly. More

by cparcells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Executive Jeep responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
May 28, 2024

Gray was a great service adviser; The dealership couldn't fix my issues but the service was great. More

by RCOOPER9
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Executive Jeep responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
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