Ford of Franklin
Franklin, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Dropped off vehicle for diagnostic testing and rented a vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t find anything wrong and I wouldn’t be charged. The car was shaking during ideling when I bought it in and continued when I picked it up. I went to another Ford dealership for a 2nd diagnostic test and received a loaner while the problem was diagnosed to find out I had a transmission issue. That sounds like something to me. More
Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More
I enjoyed working with Stephen. He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try to help the customer in my opinion. I enjoyed working with him and I enjoyed working with Ford of Franklin. More
Stephen is a phenomenal person to work with. He is always willing to accommodate and help out in any means necessary. I have had nothing but a positive experience each time interacting with him. He is always willing to accommodate and help out in any means necessary. I have had nothing but a positive experience each time interacting with him. I would recommend anyone I know who is interested in a Ford vehicle to specifically ask to work with Stephen. More
It was a pleasure working with Stephen. He made buying a car easy. He was able to quickly answer any questions I had, he knew his inventory, he was very knowledgeable about how all the butt He made buying a car easy. He was able to quickly answer any questions I had, he knew his inventory, he was very knowledgeable about how all the buttons and gadgets on the car worked, and he was able to explain it to me. I highly recommend using Stephen to buy your next car. More
Dreah was a dream to work with! I found the vehicle I purchased online, had a trade in (which I normally don’t have) and it was smooth! We drove three hours to finalize the trade/sa I found the vehicle I purchased online, had a trade in (which I normally don’t have) and it was smooth! We drove three hours to finalize the trade/sale and the professionalism and ease was so impressive! Highly recommend! More
Sales rep was very knowledgeable and responded quickly with updates and answers to questions. He also expedited the process by working ahead on paperwork. He kept the process moving without being pushy. with updates and answers to questions. He also expedited the process by working ahead on paperwork. He kept the process moving without being pushy. More
Steve Farrar made my visiting the Ford dealership a wonderful experience. Most interactions were over the phone with updates on my order however when I did need to go to the dealership it was always wonderful experience. Most interactions were over the phone with updates on my order however when I did need to go to the dealership it was always a positive experience. More
Steve was very friendly and helpful. He went the extra mile to help me. Being Nice goes a long way. He went the extra mile to help me. Being Nice goes a long way. More
Well I definitely give Summer Bell and Norm Hanes 10 out of 5 stars 🌟! This was the easiest and best experience I have ever had car shopping! I was dreading it at first. But summer made it so simple for m of 5 stars 🌟! This was the easiest and best experience I have ever had car shopping! I was dreading it at first. But summer made it so simple for me! I would recommend ford of franklin, summer bell, and norm Hanes to any potential vehicle buyer! I know next time we want a vehicle we will be coming back there before anywhere else! They were just exceptional 👏. More