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Genesis Santa Monica
Santa Monica, CA
154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Latest Reviews
June 16, 2024
Great cars, and service started well for my first year,
but now on year 3, there has been a huge decline.
Multiple service advisors, no one calls back. Service dates 6 weeks out.
Will not be leasin
More
by LuxSUV
Employees Worked With
So much turnover
June 14, 2024
Service department attempts to be conscientious but
communication is THE WORST.I could write a novella about my experiences. A plus is that their valet service is great. I have included comments about
More
by Bonnie Sanders
Employees Worked With
Don't know any. Turnover appears to be frequent.
May 22, 2024
awful experience with the service department, after
"service required message "appeared I tried several times to call the service department, nobody picked up the phone, left messages with phone number
More
by johnlevy42
Employees Worked With
Felipe Adame
