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Hansel Acura

Santa Rosa, CA

4.6
107 Reviews

2979 Corby Avenue

Santa Rosa, CA

95407

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Showing 107 reviews

May 14, 2024

Call multiple times no response just leave a message but they don't care and never call back it happened twice with me service department sucks .nice only when you buy a car that is it More

by Jassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Doyal
May 14, 2024 -

Hansel Acura responded

Jassi, I am sorry to hear we failed to meet your expectations. We take your feedback seriously and will work to improve our communication. Thank you.

October 22, 2022

Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there! More

by JoAnn Y42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
October 19, 2022

Amazing service and transportation service. A little high priced for just two front brakes thank you More

by KIM_RATCLIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
October 18, 2022

Really tried to fix the apoxy glue that was dripped on our door from a prior fix of our moonroof More

by TED_SHRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
October 17, 2022

They’re very professional and courteous. They handled my issues in a very timely manner. More

by waltercschmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
October 15, 2022

This is my second vehicle from Hansel Acura! My car buying experience was great as usual! The staff is very friendly and knowledgeable. I love the Acura Michelle sold me! She was attentive to al More

by SONNYREED
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle , Reid Brownlie
October 13, 2022

Acura service is a great place to get a maintenance for my car and always take it to there. More

by zubaydee88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
October 13, 2022

Michelle took the time to help us with the settings on our new MDX and to carefully explain how to adjust them. She also noticed that some lawn debris was left on the side of the car and had it washed for More

by Ronestanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
October 13, 2022

Carlos is a great customer service representative. I will recommend him and your dearship. Thank you!! More

by ELSAROQUE77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
October 13, 2022

Everyone is very nice. Morgan was wonderful to work with and kept me posted on any updates. She also got me into a loaner, which really helped me out! More

by NICHOLEZENTNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McGrath
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